Receptionist Hotel Borneta

Miiro Hotels; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player in the hospitality sector seeks a passionate Host to enhance guest experiences at their vibrant Barcelona location. This role involves greeting guests, assisting with check-in and check-out, and ensuring a welcoming atmosphere. The ideal candidate will possess excellent communication skills and a proactive attitude, ready to exceed expectations. With a focus on health and safety, you will contribute to a team that values excellence and teamwork. Join this dynamic environment and help create unforgettable memories for guests in the heart of the city.

Servicios

Private Insurance

Training and Development

Employee Discounts

Uniforms and Laundry Service

Formación

• Proven experience as a receptionist or in a similar role in a high-end or busy restaurant setting.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Ensure guests are greeted upon arrival and interact effectively.
• Assist guests during check-in and check-out, handling inquiries and complaints.
• Demonstrate understanding of health, hygiene, and safety policies.

Conocimientos

Fluent in Spanish

Fluent in English

Communication Skills

Interpersonal Skills

Descripción del empleo

The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with an open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of Ciutat Vella.

Key Responsibilities :

1. Guest experience : Ensure guests are greeted upon arrival and make time to interact effectively with guests.
2. Assist guests during check-in and check-out, including phone and face-to-face interactions.
3. Assist guests with questions, directions, event schedules, and other information regarding their stay.
4. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
5. Be proactive in getting things done and exceeding expectations of both guests and colleagues where possible.
6. Employ attention to detail to ensure the security of guest room access.
7. Health, Safety & Security : Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to health, hygiene, and fire life safety.
8. Familiarize yourself with emergency and evacuation procedures.

Requirements :

1. Proven experience as a receptionist or in a similar role in a high-end or busy restaurant setting.
2. Fluency in Spanish and English.
3. Excellent communication and interpersonal skills.
4. Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits :

1. Private insurance.
2. Training and development.
3. Employee discounts in Miiro Hotels.
4. Uniforms and laundry service.

If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork.