Reception & Reservations Manager

La Petite Maison (LPM); Marbella; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A renowned international restaurant brand in Marbella seeks a Guest Experience Manager to deliver exceptional service and mentor a team. The ideal candidate will have 3-5 years of experience in hospitality, managing teams, and strong English communication skills. This role offers competitive salary and opportunities for career growth within a vibrant team culture.

Servicios

Competitive Salary + Tips

Generous Time Off

Career Growth

Vibrant Team Culture

Formación

• 3-5 years in a similar role managing a team of at least 8 people.
• Experience in the hospitality industry and familiarity with local scene.
• Excellent oral and written English.

Responsabilidades

• Deliver exceptional guest experiences aligned with LPM standards.
• Mentor and support your team for service excellence.
• Manage and optimize the reservation system.

Conocimientos

Guest service skills

Team management

Communication skills

Calm under pressure

Experience in hospitality

Herramientas

7Rooms

Descripción del empleo

Join the team behind one of the world’s most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a passion for hospitality.

Be part of our restaurant in Marbella and help create unforgettable experiences — the LPM way.

What will you do:

• Deliver exceptional guest experiences in line with LPM standards, building strong relationships with both new and regular guests.
• Mentor and support your team, fostering their growth and ensuring service excellence.
• Ensure high-level guest recognition, maintaining an accurate and updated VIP list.
• Manage and optimize the reservation system, ensuring guest profiles are complete and accurate.
• Collaborate with GM, AGM, and HODs to ensure smooth daily operations and achievement of KPIs.
• Contribute to booking strategies and provide accurate monthly performance reports.
• Troubleshoot reservation system issues and use reporting tools to enhance efficiency.
• Communicate clearly and professionally with guests and team members, creating a welcoming and positive atmosphere.
  
  
  

What you need:

• 3-5 years in the same role in a similar restaurant, managing a team of minimum 8 people.
• Experience in the hospitality industryand familiarity with the local hospitality scene
• English – excellent oral and written
• Guest service skills (complaints handling, guest relations)
• Ability to work in afast-paced environmentand remaincalm under pressure.
• Familiarity with the reservation system 7Rooms
  
  
  

Why Choose Us:

• Competitive Salary + Tips
• ️ Generous Time Off
• Career Growth: Develop your career with a globally recognized hospitality brand
• Vibrant Team Culture: Work in a dynamic, inclusive, and guest-focused environment
• Be Part of Excellence: Represent a brand known for impeccable service and world-class experiences
  
  
  

Be part of LPM, where every detail matters, and every guest is celebrated.