Reception-reservations Manager

Neptuno Hotel & Spa • • • •S; Calella; Presencial; EUR 28.000; Jornada completa

Descripción de la vacante

A leading hotel in Calella is seeking a full-time Reception-Reservations Manager to lead front desk operations. This role requires strong customer service, communication, and organizational skills, with an emphasis on team collaboration. The successful candidate will be responsible for ensuring high-quality guest experiences and efficient reservations processing.

Formación

• Experience in managing front desk and reservations operations.
• Ability to ensure excellent customer service.
• Skills in training and teamwork.

Responsabilidades

• Oversee daily operations of the front desk and reservations department.
• Ensure efficient booking processes and excellent customer service.

Conocimientos

Reservations and Customer Service skills

Effective Communication

Sales abilities

Organizational skills

Multitasking skills

Team collaboration

Fluency in multiple languages

Educación

Training experience in the hospitality industry

Herramientas

Hotel management software

Descripción del empleo

• Superior Hotel located in the heart of Calella. Inspired by the Mediterranean, the hotel's minimalist style incorporates industrial details from its past as a 1958 textile factory. Tradition and innovation come together to offer a sustainable and emotional experiential product.

Role Description

This is a full-time on-site role for a Reception-Reservations Manager at Neptuno Hotel & Spa in Calella. The Manager will oversee day-to-day operations of the front desk and reservations department, ensuring excellent customer service and efficient booking processes.

Qualifications

• Reservations and Customer Service skills
• Effective Communication and Sales abilities
• Training experience in the hospitality industry
• Strong organizational and multitasking skills
• Ability to work collaboratively in a team environment
• Experience with hotel management software is a plus
• Fluency in multiple languages is beneficial

working conditions :

salary : €28,000