Reception-reservations Manager

Neptuno Hotel & Spa • • • •S; Barcelona; Presencial; EUR 28.000; Jornada completa

Descripción de la vacante

A prestigious hotel in Calella seeks a full-time Reception-Reservations Manager to lead operations at the front desk. The role demands exceptional customer service and organizational skills to ensure efficient booking processes while maintaining high standards of hospitality. The ideal candidate will have a strong background in reservations and experience in the hospitality industry.

Formación

• Strong customer service background required.
• Experience in hospitality training preferred.
• Ability to effectively communicate and sell services.

Responsabilidades

• Oversee day-to-day operations of the front desk.
• Ensure excellent customer service and efficient booking processes.
• Manage the reservations department effectively.

Conocimientos

Reservations and Customer Service skills

Effective Communication

Sales abilities

Strong organizational skills

Multitasking skills

Team collaboration

Fluency in multiple languages

Herramientas

Hotel management software

Descripción del empleo

• Superior Hotel located in the heart of Calella. Inspired by the Mediterranean, the hotel's minimalist style incorporates industrial details from its past as a 1958 textile factory. Tradition and innovation come together to offer a sustainable and emotional experiential product.

Role Description

This is a full-time on-site role for a Reception-Reservations Manager at Neptuno Hotel & Spa in Calella. The Manager will oversee day-to-day operations of the front desk and reservations department, ensuring excellent customer service and efficient booking processes.

Qualifications

• Reservations and Customer Service skills
• Effective Communication and Sales abilities
• Training experience in the hospitality industry
• Strong organizational and multitasking skills
• Ability to work collaboratively in a team environment
• Experience with hotel management software is a plus
• Fluency in multiple languages is beneficial

working conditions :

salary : €28,000