Reception & Customer Excellence

buscojobs España; Málaga; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector turístico busca un Recepcionista de Alquileres de Lujo en Málaga. Este rol clave implica ofrecer un servicio excepcional a los huéspedes a través de diversos canales de comunicación, garantizando experiencias de cinco estrellas. Se requiere habilidad en la gestión de relaciones, fluidez en inglés y español, y un enfoque proactivo para resolver problemas. Si te apasiona el servicio al cliente y deseas unirte a un equipo dinámico, esta es una oportunidad ideal.

Servicios

Herramientas necesarias proporcionadas

Oportunidad de implementar ideas propias

Aprendizaje práctico en un entorno de hospitalidad 24/7

Formación

• Fluidez en inglés y español.
• Interés en temas variados y disposición para ayudar.
• Capacidad para gestionar su propio horario de manera independiente.

Responsabilidades

• Brindar un apoyo excepcional a los huéspedes durante su estancia.
• Construir relaciones a largo plazo con los huéspedes.
• Coordinar el proceso de reservas con el equipo administrativo.

Conocimientos

Habilidades de construcción de relaciones

Multitarea

Comunicación excepcional

Actitud amistosa

Conocimiento de lenguajes adicionales (neerlandés, alemán, francés)

Habilidades organizativas

Conocimiento de plataformas OTA

Fuerte ética de trabajo

Habilidades en ventas y gestión de relaciones con clientes

Educación

Título de una universidad reconocida o experiencia equivalente

Herramientas

PMS

WhatsApp

Herramientas de gestión de datos

Descripción del empleo

Caleta Homes is changing the accommodation industry with an innovative business model. We offer our guests the chance to stay in unique, fully equipped homes in prime locations. We prioritize guest expectations, cozy atmospheres, ecology, and social impact wherever we operate.

It takes a special person to be the face of Caleta Homes . Our Welcome team is the eyes, ears, and smile of our business, welcoming guests and turning them into loyal Caleta Homes guests.

We work in a dynamic, creative, and innovative environment. We need someone focused on excellent service who can manage a vibrant schedule, including answering calls, booking reservations, responding to emails, meeting guests, solving guest requests, assisting with apartment decor, or supervising maintenance.

Sometimes, you may need to visit a property on short notice or resolve issues proactively. You’ll be expected to deliver superior guest support and meet our guest expectations to uphold high standards.

It’s not necessarily your academic background that will make you stand out, but your desire to succeed in a new and exciting company disrupting the travel industry.

Position Summary :

As our Luxury Rentals Receptionist, you will be the main contact point between our company and guests, using platforms like Marriott Homes & Villas, Airbnb, Vrbo, and corporate clients. Your goal is to ensure each guest has a 5-star experience from first contact, providing quick responses and assistance via WhatsApp, email, phone, and online tools, while maintaining accurate property management records.

Working at Caleta Homes offers an incredible opportunity. You will be part of a respected company that values excellence and high-quality guest service, playing a vital role in exceeding guest expectations.

Responsibilities :

• Provide exceptional support to guests during their stay, acting as the main point of contact via WhatsApp, email, and phone.
• Build long-term relationships with guests.
• Ensure effective communication with other departments and management.
• Respond promptly to chats, calls, emails, and inquiries across all platforms.
• Input leads from OTAs, direct bookings, and agents into our PMS, keeping records updated.
• Handle guest inquiries to provide unique experiences and convert inquiries into bookings.
• Follow up on leads, updating the PMS accordingly.
• Coordinate the booking process with the admin team, from contract to payment, checkout, and deposit return.
• Generate and send booking reports to property owners for approval.

Qualifications :

• Work in the office.
• Strong relationship-building skills.
• Fluent in written and spoken English and Spanish.
• A degree from a reputable university or equivalent experience.
• Interest in multiple subjects.
• Understanding of luxury travel and travelers.
• Willing to help, be a team player, and bring positive energy.
• Ability to multitask efficiently and meet deadlines.
• Warm, friendly, and efficient character with attention to detail.
• Ability to manage own schedule independently.
• Entrepreneurial spirit, willing to handle various tasks.
• Polite and well-spoken when greeting guests.
• Knowledge of third languages such as Dutch, German, or French is valuable.
• Tech-savvy, experienced with OTAs and similar platforms.
• Strong work ethic and commitment.
• Good organizational and time management skills.
• Strong sales and customer relationship skills.
• Understanding of the company culture and luxury rental standards.
• Exceptional communication skills.
• Proficiency with WhatsApp, email, phone, PMS, and data management tools.
• Familiarity with Airbnb, VRBO, booking.com.

What You Can Expect :

• All necessary tools provided.
• Work in a 24 / 7 hospitality environment, including weekends and holidays.
• Opportunity to implement your ideas.
• Responsibility from day one with supportive team members.
• Hands-on learning environment.
• Salary based on experience, with potential bonuses.

Send your updated CV to :

J-18808-Ljbffr