Recepcionista Temporal (2 meses)

Livensa Living; Cartagena; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company is seeking a dedicated Receptionist to deliver exceptional customer service at their facilities. This role involves managing reception operations, ensuring guest satisfaction, and handling administrative tasks. Ideal candidates will be enthusiastic team players with strong problem-solving skills.

Formación

• Enthusiastic and dedicated team player.
• Effective in managing customer queries and complaints.
• Demonstrates product knowledge and company values.

Responsabilidades

• Manage reception operations and first point of contact for students.
• Build rapport with residents and resolve issues promptly.
• Assist with administrative tasks and ensure smooth check-in/check-out.

Conocimientos

Customer Service

Teamwork

Problem Solving

Communication

Descripción del empleo

Our Receptionists are key to delivering an exceptional customer experience; they put the customer at the centre and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated, our receptionist is the heartbeat of our customer service.

Key tasks:

1. Manage the day-to-day running of the reception, being the first point of contact for student queries or complaints. This includes greeting guests and ensuring they receive excellent customer service.
2. Build rapport with residents and resolve complaints/issues promptly.
3. Ensure smooth check-in and check-out processes for students.
4. Verify that all documents and payments are received before student arrival and that rooms are prepared.
5. Complete welcome pack documents during check-in.
6. Charge correct fees to student accounts upon check-out.
7. Coordinate work with maintenance and housekeeping departments as reported at the front desk.
8. Assist the Residence Manager with administrative tasks as needed.
9. Demonstrate product knowledge and reflect the company's core values through outstanding customer service.
10. Perform general office duties, including correspondence, emails, filing, and answering phones, to ensure smooth reception operations.
11. Manage guest sign-in and sign-out, including keys, and monitor building security by overseeing who enters and leaves, reporting suspicious activity.
12. Accept and distribute mail and parcels for residents and staff using the in-house system.
13. Handle requests related to tenancy extensions, room moves, and transfers.
14. Manage sales inquiries, the letting process, and property viewings as requested.
15. Follow policies and procedures, ensuring understanding and compliance.
16. Coordinate with Maintenance, Housekeeping, Finance, and Sales departments regularly.

Schedule: Monday to Sunday / Shifts / 40 hours weekly.

We are waiting for you! :)

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