Recepcionista De Hotel

Empresa Confidencial; Sevilla; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

A leading customer service firm in Sevilla is seeking a dedicated Receptionist to manage front desk operations and ensure an exceptional service experience for students. Responsibilities include handling inquiries, coordinating check-ins and check-outs, and liaising with various departments. Ideal candidates are enthusiastic team players with strong communication skills. This role involves a shift schedule of 40 hours weekly, starting in late August.

Formación

• Strong customer service orientation and ability to manage multiple tasks.
• Excellent communication and interpersonal skills.
• Ability to handle complaints and resolve issues efficiently.

Responsabilidades

• Manage the reception and assist students with queries.
• Ensure smooth check-in and check-out processes.
• Coordinate with maintenance and housekeeping as necessary.

Descripción del empleo

Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated team members, our receptionists are the heartbeat of our customer service.

KEY TASKS

• Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting, and attending to the needs of guests, ensuring they receive an exceptional customer service experience.
• Build good rapport with all residents and resolve complaints/issues quickly.
• Ensure smooth check-in and check-out of students.
• Ensure all documents and payments are received before students' arrival and that rooms are ready.
• Complete welcome pack documents at check-in.
• Ensure correct charges are levied to student accounts at check-out.
• Effectively coordinate work with maintenance and housekeeping departments as reported to the front desk.
• Assist the Residence Manager with in-house administration as directed.
• Demonstrate company product knowledge and reflect the company's core values through outstanding customer service.
• Undertake general office duties, including correspondence, emails, filing, answering telephones, and ensuring the smooth operation of the reception area.
• Manage signing in and out of guests and keys, and monitor building security by controlling access and reporting suspicious activity.
• Accept and distribute mail and parcels for residents and staff using the in-house system.
• Handle in-house requests such as Extension of Tenancy, Room moves, and Transfer of Tenancy.
• Manage Sales Enquiries, the Letting Process, and property viewings as requested.
• Follow policies and procedures, ensuring understanding and compliance.
• Liaise with Maintenance, Housekeeping, Finance, and Sales departments regularly.

Schedule: Monday to Sunday / Shifts / 40 hours weekly.

Start date: Late August.

We are waiting for you!