Recepcionista

Eurofirms; Alcobendas; On-site; EUR 5,000 - 6,800; Full time

Job summary

IQVIA is recruiting an awesome team of French native speakers to join our Madrid Production Hub office. The role focuses on building a solid panel of doctors for market research and maintaining relationships through recruitment and follow-up conversations.

You will engage participants to ensure questionnaire completion and participate in ongoing communications. Ideal candidates will be fluent in French with strong English skills, excellent attention to detail, and professional communication

Qualifications

• French native speaker required.
• Good working knowledge of English.
• Excellent attention to detail and organizational skills.
• Excellent and professional communication skills (telephone and email).
• Analytical skills.
• Experience working for multi-national corporations is an advantage.
• Further tasks include documentation, mailings, troubleshooting and translations.

Responsibilities

• Recruit doctors and follow-up on their participation. Create doctor's engagement.
• Call doctors to invite them to our market research studies and join our panel of healthcare professionals.
• Initiate follow-up calls with panelists to achieve maximum participation rate.
• Ensure expected participation rates amongst your assigned pool of doctors by using different communication channels and arguments.

Skills

French

English

Attention to detail

Communication

Analytical skills

Multinational experience

Job description

Madrid, Spain
Full time
R
**Join us on our exciting journey!**
**Position Purpose:**
We are recruiting an awesome team of French Native speakers to join us at our Madrid Production Hub office! **Diversity is our way of life!**
Your primary focus will be to build up a solid and stable pool of doctors into a panel. Doctors on the panel need to engage to participate regularly in our market research studies. You will establish a trustful relationship with the participants during recruitment and during follow up conversations about the status of their questionnaires completion. You will maintain the information about the Healthcare Professionals updated and assist them when queries arise.
If you want to play a key role in a diverse, dynamic and committed team this could be the role for you!

What to expect

• Recruit doctors and follow-up on their participation. Create doctor's engagement.
• Call doctors to invite them to our market research studies and join our panel of healthcare professionals.
• Initiate follow-up calls with panelists to achieve maximum participation rate.
• Ensure expected participation rates amongst your assigned pool of doctors by using different communication channels and arguments.

Our ideal candidate: Skills & other requirements

• French Native speaker is required (FR)
• Good working knowledge of English to participate in trainings, meetings, and internal communications.
• Excellent attention to detail and organizational skills.
• Excellent and professional communication skills (telephone and email).
• Analytical skills.
• Experience working for multi-national corporations is an advantage.
• Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status".
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

In this highly visible role, you'll support strategic priorities, coordinate business activities, and connect stakeholders across the organization, contributing directly to operational excellence and business success in a global environment.
**In This Role, Your Responsibilities Will Be**

• Serve as the primary point of contact for the General Manager, facilitating effective communication and collaboration with internal and external stakeholders.
• Coordinate leadership meetings and business reviews, including agenda preparation, logistics, documentation of key decisions, and follow-up on action items.
• Prepare presentations, reports, correspondence, briefing materials, and other business documents to support decision-making and organizational objectives.
• Provide administrative and operational support to the General Manager, senior leaders, and key business functions, including special projects and information gathering.
• Build and maintain strong relationships across local, regional, and global teams, fostering effective communication and stakeholder engagement.
• Lead day-to-day office administration activities, ensuring efficient operations, accurate record management, and compliance with company policies and procedures.
• Support employee engagement initiatives, internal communications, and office-related activities that contribute to a positive workplace experience.
• Coordinate corporate events, leadership meetings, customer visits, trade fairs, conferences, and other business activities, providing end-to-end logistical and administrative support.
• Support corporate branding and marketing initiatives, including the management of promotional materials, branded merchandise, and related communications.
• Collect, consolidate, and organize business information to support management reporting, operational reviews, and business planning.

**Who You Are**

• You build strong and effective relationships with a diverse range of people and collaborate across teams to achieve shared goals.
• You proactively anticipate needs and challenges, identifying opportunities to improve processes and enhance business effectiveness.
• You remain agile and adaptable when priorities shift, balancing multiple responsibilities while maintaining a high level of quality and attention to detail.
• You communicate clearly and professionally, earning trust through integrity, reliability, discretion, and a commitment to delivering excellent results.

**For This Role, You Will Need**

• Bachelor's degree in Business Administration, Communications, Marketing, or a related discipline.
• Experience supporting executive-level leadership in a fast-paced business environment.
• Experience working within an international or multinational organization.
• Advanced proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, Teams, Power BI, and Microsoft Copilot.
• Strong digital literacy and confidence using collaboration and productivity technologies.
• Experience supporting projects, corporate communications, office administration, or business events.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks simultaneously.
• High standards of professionalism, accuracy, discretion, and confidentiality.
• Strong stakeholder management skills with the ability to work effectively with customers, suppliers, and colleagues at all levels.
• Proven ability to manage sensitive information with integrity and sound judgment.

**Preferred Qualifications That Set You Apart**

• Experience working in a matrixed or global organization.
• Experience coordinating executive meetings, customer events, conferences, or corporate initiatives.
• Knowledge of Oracle or other enterprise resource planning systems.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to anticipate challenges, identify practical solutions, and contribute to continuous improvement initiatives.
• Experience supporting office operations, employee engagement activities, or corporate branding efforts.

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive...

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression...

The Position

The Senior Administrative Business Partner independently manages complex administrative functions, including high-level scheduling, project coordination, and event planning, while serving as an operational partner to the Patient Safety & Medical Affairs leadership team. By applying advanced financial management knowledge and proficiency in organizational tools, you will play a significant role in team strategy, proactively streamline administrative processes, and handle a wide range of problems with autonomy to contribute to operational goals.

Job Responsibilities

• Manages independently complex administrative functions, including high-level scheduling, event planning and project coordination.
• Establishes and manages the leadership team's operational drumbeat and rhythm of business, including weekly leadership meetings, functional reviews and governance cadences.
• Curates leadership agendas with the department lead, ensures pre-reads and briefing materials are distributed ahead of time and drives post-meeting action-item accountability across workstreams.
• Provides structured input on improving administrative processes, team workflows and overall organizational efficiency, improving administrative processes and workflows.
• Independently handles a wide range of operational problems and offers solutions to optimize efficiency.
• Takes ownership of departmental projects and operational initiatives, seeing them through to completion with minimal supervision.
• Interacts with both internal and external stakeholders, including senior management, global counterparts, and key partners, managing relationships to ensure smooth communication and workflow.
• Supports internal team communications and engagement initiatives, including coordinating all-hands meetings, town halls, departmental updates, and offsites.
• Designs agendas and coordinates logistics for workshops and team-building sessions to foster cross-functional collaboration across Medical Affairs and Safety functions.
• Plays a significant role in team strategy by streamlining administrative processes and contributing to departmental operational goals.
• Proactively tracks progress against team milestones and deliverables, helping prepare presentation materials, slide decks and executive readouts.
• Identifies continuous improvement opportunities within administrative and business workflows to elevate leadership team productivity.
• Manages complex executive schedules and coordinates comprehensive administrative support for larger teams and multiple concurrent projects.
• Organizes complex domestic and international travel arrangements, high-profile visitor logistics and large-scale team events with significant attention to detail.
• Handles higher-complexity, confidential operational tasks with complete discretion and professional judgment.
• Displays advanced knowledge of financial management processes, managing purchase order creation, invoice processing and accruals with minimal guidance.
• Applies a strong understanding of organizational tools, systems and operating procedures.
• Utilizes advanced proficiency in technical software and office management tools, including project management and collaboration platforms, to keep the department synchronized.

Qualifications

• Proven experience independently managing complex administrative functions, including high-level scheduling, event planning and project coordination.
• Demonstrated experience supporting leadership operational cadences, including agenda curation, meeting governance and action tracking.
• Experience interacting with and managing relationships across both internal and external stakeholders, including senior management and key partners.
• Track record of taking ownership of projects or initiatives and seeing them through to completion with minimal supervision.
• Fluent English speaker with proven experience working in international and multilingual teams.
• Advanced knowledge of financial management processes, including managing purchase order creation, invoice processing and accruals.
• Advanced proficiency in technical software and office management tools, with hands‑on experience using project management and collaboration platforms.
• Strong understanding of organizational tools, systems and corporate procedures.
• Strong problem‑solving skills with the ability to independently handle a range of operational issues and offer solutions that optimize efficiency.
• Significant attention to detail for managing complex schedules, financial tracking and coordinating support for larger teams or multiple projects.
• Proactive mindset for identifying areas to streamline administrative processes, enhance internal engagement and maintain the team's operational momentum.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Job Identification

Job Category: Students and Early Careers
Job Schedule: Full time
Salary: 530/EUR/MONTHLY