Recepcionist

buscojobs España; Ourense; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

La Residencia, un hotel de lujo, busca un Recepcionista que garantice una atención excepcional a los huéspedes, anticipen sus necesidades y manejen quejas con profesionalismo. Se requiere licenciatura y experiencia mínima de 2 años en el sector hotelero, con buena comunicación en inglés y español. Ofrecemos un salario competitivo, 35 días de vacaciones y beneficios adicionales.

Servicios

2 pagos extras al año

35 días de vacaciones

Participación en el programa Belmond Discovery

Formación

• Mínimo 2 años de experiencia en hoteles.
• Nivel de inglés y español avanzado.

Responsabilidades

• Realizar check-in y check-out siguiendo estándares de LQA.
• Proporcionar una experiencia de llegada agradable a los huéspedes.

Conocimientos

Empatía

Manejo de situaciones estresantes

Manejo de quejas

Educación

Licenciatura

Descripción del empleo

La Residencia, A Belmond Hotel, is recruiting a Recepcionist to join the team in Deia, a small village in the UNESCO protected Serra de Tramuntana in the West of the island of Mallorca, Spain. Starting date will be Spring 2024.

Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the international leaders in luxury. For over 40 years we have followed our pioneering spirit and passion for authenticity to create and uncover some of the world's greatest travel adventures. Today, our collection includes one-of-a-kind hotels, trains, river cruises and safari lodges in stunning destinations across the globe. Each has an incredible story to tell.

You will embody the Belmond Behaviors :

• Genuine Characters - We are genuine characters and great storytellers.
• Proud Custodians - We are proud of, and protect our products, their environment and heritage.
• Caring Hands and Hearts - We respect and take care of each other, and the communities in which we work.
• Pioneering Mindset - We discover, learn and grow, creating personal journeys.

Are you someone that has a big sense of responsibility and who likes teamwork? Do you have a strong focus on excellence and guest satisfaction, are you emotionally intelligent and able to anticipate guest needs? Are you not thrown off by working in a remote yet beautiful location? Then you are the one we are looking for! Join us and help us in working towards our ambition to become the best hotel in Spain.

A day in the life of a Recepcionist at La Residencia consists of :

OBJECTIVES OF THE POSITION

Provide the guests with the best service on their arrival to the hotel, during their stay and after their departure, through professional assistance and a positive attitude at all times.

GENERAL DESCRIPTION

The Receptionist at La Residencia strives to exceed guests' expectations, provides assistance with any request our guests might have, anticipates guests' needs by offering personalized service and makes the satisfaction of the guest his / her first priority.

RESPONSIBILITIES AND TASKS

• Perform check-in & check-out following LQA standards
• Provide a delightful arrival experience showing the hotel and escorting the guest to the room
• Make sure every guest request is fulfilled in a timely manner and it is not left unattended
• Communicate with porters Team to ensure efficient luggage assistance
• Communicate with Housekeeping / F&B / Engineering to coordinate guest experience
• Actively use Infor, Alice, The fork, Book4Time and our internal software / app
• Be on top of our email inbox and reply in a timely and professional manner.
• Handle guests' complaints ensuring appropriate assistance is offered and follow up is always granted by a supervisor / manager
• Answer the phone following LQA standards and provide the best assistance
• Perform charges, payments and discounts, making sure every charge in the guest bill is clear and correct at all times
• Manage cash float according to the local law and hotel rules
• Assist the guest with reservations of internal and external services (restaurants, tennis classes, art classes, transportation, boat rental..)
• Prepare amenities according to guests' preferences, write personalized notes and arrange special surprises / gifts on occasion
• Participate in team meetings and work with your colleagues towards common goals
• Show a thorough knowledge of La Residencia, its history, the location of the rooms, and the storytelling of the hotel and the area.
• Cooperate effectively with every team member of the hotel, especially with FO & Concierge team
• Strive to exceed guests' expectations and to boost guests' satisfaction
• Follow hotel rules and guidelines at all times and LQA standards during all FO procedures

Requirements

JOB SPECIFIC COMPETENCIES

• Empathy and professionalism
• Ability to anticipate guest needs
• The ability to manage stressful situations
• Efficient in complaint handling

CANDIDATE PROFILE

EDUCATIONAL LEVEL : higher / post graduate

ACADEMIC DEGREE : Bachelor degree will be positively evaluated

TECHNICAL ABILITIES, SYSTEM KNOWLEDGE AND TRAININGS RECEIVED

• ENGLISH LEVEL : Advanced
• SPANISH LEVEL : Advanced
• KNOWLEDGE OF WORD : Intermediate
• KNOWLEDGE OF EXCEL : Basic
• KNOWLEDGE OF POWERPOINT : Basic
• KNOWLEDGE OF INFOR : Intermediate
• KNOWLEDGE OF ALICE : Intermediate

WORKING EXPERIENCE

• MINIMUM 2 years of experience working in hotels
• OPTIMAL 4 years of experience working in hotels

Candidates must hold European Citizen passport to get the work permit for Spain.

What do we offer you :

• A working week of 40h, depending on the operational needs with 2 days off per week
• A competitive salary along with excellent benefits
• 2 extra payments per year, prorated according to the duration of the contract
• 35 holidays and 14 public holidays, prorated according to the duration of the contract
• A monthly gasoline allowance
• Participation in the Belmond Discovery programme including complimentary and discounted experiences

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