R&D Researcher : antigen design

HIPRA; León; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

HIPRA recherche un 'Network Manager' responsable de la gestion intégrale du réseau Punto Pack dans des provinces ciblées. Ce rôle exige des compétences solides en CRM et en gestion avec une forte orientation client. Le candidat idéal doit également savoir travailler en équipe et organiser efficacement ses priorités tout en maintenant des relations interpersonnelles positives.

Servicios

Environnement de travail agréable

Croissance professionnelle

Plateforme d'apprentissage en ligne

Services de rémunération flexibles

Culture inclusive

Formación

• Min. 3 ans d'expérience dans un poste similaire.
• Connaissance de CRM et suite bureautique requise.
• Anglais niveau B2 souhaité.

Responsabilidades

• Gérer l'ensemble du réseau Punto Pack et optimiser les opérations.
• Onboarding des nouveaux points et gestion des incidents.
• Visites trimestrielles pour assurer la satisfaction du réseau.

Conocimientos

CRM Pipedrive

CRM Hubspot

CRM Salesforce

Office Suite

Compétences commerciales

Compétences en communication

Relations interpersonnelles

Orientation client

Organisation

Travail d'équipe

Educación

Diplôme universitaire en gestion administrative

Descripción del empleo

Everything you are looking for and more. The Network Manager is the person in charge of managing the Punto Pack network in his geographical area, in a total way, registrations, cancellations, onboardings and day to day management, assuring the quality of the network, as well as the satisfaction of the same. In this case we are talking about the provinces of Malaga, Granada, Almeria and Murcia.

What responsibilities and objectives will you have?

• Approve all deals signed by the procurement team (SDR) regarding the location, potential and characteristics of the business to be included in the network, you are in control.
• Carry out the onboarding of all the new points that join the network, to ensure their correct operation.
• Manage incidents during the first weeks of activity of the new points.
• Prevent an increase in churn in your network, always trying to optimise the operation of your points.
• Manage network cancellations, closing the point's functions according to the process. As well as replenish the point, to ensure the satisfaction of the final customer, having a Pack Point in the same area.
• Find potential business in your area, which have not been identified by the SDRs.
• Quarterly Account Management of their points, through physical visits, phone calls or video calls, ensuring a good level of satisfaction of the network.
• Establish the necessary strategic initiatives to continue innovating or optimising current processes and improve the satisfaction and efficiency of the Punto Pack network.
• Comply with the reports established by the Area Manager.
• Acquisition of APM points (lockers) in the assigned area in case of potential or if required by the director of the department.

What will the requirements be?

• 3 or more years in a similar position to the one offered.
• Highly proficient in CRM (Pipedrive, Hubspot or Salesforce).
• Highly proficient in Office Suite.
• Willingness to travel (usually up to 3-4 days away from home in specific seasons).
• Commercial and communication skills.
• Strong relationship builder.
• Follow-up of established processes and feedback of improvements through the right channels.
• Customer and results oriented.
• Ability to prioritise and organise your work in multi-tasking environments.
• Great team player.
• Driving licence valid in Spain.
• University degree preferably in administrative areas.
• English B2, Portuguese is a plus.

What do we offer?

• Excellent working environment.
• Professional growth within the company.
• Online platform for lifelong learning.
• Flexible remuneration services can be contracted.
• Inclusive Culture : InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

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