R&D Enterprise Tools Operations Specialist I

F. Hoffmann-La Roche AG; Valladolid; On-site; EUR 42,000 - 64,000; Full time

Job summary

Roche in Spain is seeking an R&D Enterprise Tools Operations Specialist I to join a global service team. You will manage enterprise tool requests, ensuring compliance and efficient support for scientists and engineers worldwide.

The role requires quick learning of new systems and proactive ways to improve internal processes. You will work with SAP, Cornerstone, Google Suite, and Office, collaborating across a hybrid, global team.

Qualifications

• Bachelor’s degree in technical, scientific, or business field.
• 2+ years of operations, technical support, or system administration experience.
• Excellent written and verbal English; German a plus.
• Ability to quickly learn new software, systems, and processes.
• Experience with enterprise apps (EDMS, LMS, PM tools) is desirable.
• Education/experience in data analysis or AI-related tools is desirable.
• Experience with SAP, Cornerstone, Google Suite, and Office Suite.

Responsibilities

• Handle enterprise tool system tasks for R&D requests, ensuring compliance and cross-functional alignment.
• Fulfill R&D system requests using knowledge of business tools and processes.
• Provide timely, professional support for operational issues and system problems.
• Be the primary contact for R&D scientists and engineers for internal enterprise systems.
• Act as SME for complex R&D business applications and processes.
• Develop deep expertise in key R&D processes (records management, lab data, training data).
• Streamline operations to maximize scientist productivity and reduce manual work.
• Anticipate customer needs and deliver proactive system support.
• Maintain high service levels within a global, diverse team.
• Identify opportunities to digitize and automate processes.
• Automate administrative tasks and explore AI tools to reduce workload.
• Ensure data integrity and compliance with regulated R&D processes.

Skills

English fluency

Communication

Teamwork

Problem solving

Adaptability

Education

Bachelor's degree

Tools

SAP

Cornerstone

Google Workspace

Microsoft Office

Job description

Roche in Spain is seeking an R&D Enterprise Tools Operations Specialist I to join a global service team. You will manage enterprise tool requests, ensuring compliance and efficient support for scientists and engineers worldwide.

The role requires quick learning of new systems and proactive ways to improve internal processes. You will work with SAP, Cornerstone, Google Suite, and Office, collaborating across a hybrid, global team.