Qualtrics Product Expert (Voice of Consumers)

JTI; Madrid; Presencial; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

Join a leading company as a Qualtrics Product Expert, serving as the subject matter expert for the Qualtrics platform. This role requires technical expertise to support the LeadMetrix program, focusing on customer insights and data analysis. Enjoy a range of well-being initiatives, flexible work arrangements, and growth opportunities while you build your success story with JTI.

Servicios

Well-being initiatives

Flexible work arrangements

Growth opportunities

Excellent benefits including family leave policy

Formación

• Minimum 5 years of experience with the Qualtrics platform.
• Strong understanding of Customer Experience and VoC methodologies.
• Proficiency in English and technical skills for integration.

Responsabilidades

• Act as point of contact for Qualtrics-related inquiries.
• Design and implement VoC surveys and analytics.
• Provide training on best practices for Qualtrics.

Conocimientos

Data Analysis

Problem Solving

Communication

Collaborative Work

Educación

Bachelor's degree in Business, Marketing, or Data Science

Herramientas

Qualtrics

CRM Systems

PowerBI

Descripción del empleo

At JTI, we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Please apply by 16 June 2023.

Qualtrics Product Expert (Voice of Consumers)

Purpose

The Qualtrics Product Expert will serve as the subject matter expert for the Qualtrics platform, ensuring its effective implementation and utilization in the large-scale LeadMetrix program. This role involves technical expertise, business guidance, and hands-on support to maximize the platform's capabilities.

Responsibilities

• Act as the point of contact for all LeadMetrix Qualtrics-related inquiries and technical support.
• Align with Qualtrics Admins to configure and customize the platform to meet business requirements.
• Collaborate with stakeholders to design and implement VoC surveys, dashboards, and analytics.
• Provide training and guidance to teams on best practices for using Qualtrics.
• Monitor platform performance and troubleshoot issues to ensure seamless operation.
• Stay updated on Qualtrics' new features and updates, advising on their impact and benefits.
• Work closely with data analysts to integrate Qualtrics data into broader business intelligence systems.
• Create compelling presentations to communicate insights and recommendations to stakeholders.

Requirements

• Minimum 5 years of proven experience with the Qualtrics platform, including survey design, dashboard creation, and data analysis.
• Strong understanding of Customer Experience and Voice of the Consumer methodologies.
• Technical proficiency in integrating Qualtrics with other systems (e.g., CRM, PowerBI, analytics tools).
• Excellent problem-solving and communication skills.
• Proficient in English.
• Ability to work collaboratively with cross-functional teams.
• Bachelor's degree in a relevant field (e.g., Business, Marketing, Data Science).
• Ability to travel internationally occasionally.

What to expect

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a family leave policy. For more details, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, expect a process including a phone screening, assessment tests, interviews, and an offer, typically within 1-3 weeks after the job posting closes. Each step is eliminatory and may vary by role.

At JTI, we strive to create a diverse and inclusive environment. We welcome applicants from all backgrounds. If you need support or alternative formats, please let us know.