Quality Supervisor

Nobu Hotel Barcelona; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player seeks a Quality Supervisor to elevate service and guest experience. In this vital role, you will ensure adherence to brand standards, conduct quality audits, and lead training initiatives. You will monitor guest feedback and collaborate with teams to enhance operational efficiency. This dynamic environment offers opportunities for growth and well-being initiatives, including free yoga classes and psychological support. If you are passionate about luxury hospitality and committed to excellence, this is the perfect opportunity for you.

Servicios

Opportunities for training and career growth

Free psychological support

Free yoga classes

Gym discounts

Balanced diet in staff dining room

Dynamic collaborative environment

Formación

• Minimum 2 years in quality assurance or supervisory role in luxury hospitality.
• Bachelor's degree in hospitality management or related field required.

Responsabilidades

• Ensure compliance with Nobu brand standards through regular audits.
• Conduct quality assurance audits and provide actionable feedback.

Conocimientos

Leadership

Team Management

Problem-Solving

Analytical Thinking

Emotional Intelligence

Customer Service

Attention to Detail

Assertive Communication

Organization

Time Management

Educación

Bachelor’s degree in Hospitality Management

Training in Quality Management (ISO certifications, Six Sigma)

Herramientas

Revinate

HubOS

Opera

Descripción del empleo

As a Quality Supervisor at Nobu, you will be responsible for maintaining and elevating our standards in service, food quality, cleanliness, and guest experience across the property. You will ensure departmental adherence to Nobu brand guidelines and operational protocols, providing leadership and support in continuous quality improvement initiatives. This role is vital in preserving the luxury, elegance, and precision that define the Nobu experience.

Key Responsibilities:

1. Brand Standards Compliance: Ensure all departments operate in alignment with Nobu Hospitality brand standards. Perform regular audits and quality checks across F&B, guest services, housekeeping, and back-of-house operations.
2. Quality Assurance Audits: Conduct detailed inspections of service execution, food presentation, hygiene, and ambiance. Provide actionable feedback and corrective guidance where necessary.
3. Training & Development: Collaborate with department heads to implement training initiatives that reinforce quality, service excellence, and guest-centric culture. Act as a brand ambassador during onboarding.
4. Guest Experience Monitoring & Incident Resolution: Review guest feedback, mystery shopper reports, and online reviews to identify trends, areas for improvement, and training opportunities. Actively participate in resolving guest incidents related to service or quality, ensuring a timely, empathetic, and brand-consistent response. Partner with department heads to follow up and implement corrective actions.
5. Continuous Improvement: Identify process inefficiencies and recommend enhancements. Lead special projects focused on quality innovation and brand refinement.
6. Health & Safety Compliance: Ensure strict adherence to all hygiene, food safety, and workplace safety regulations according to local and international standards.
7. Team Collaboration: Work closely with culinary, operations, and housekeeping teams to promote seamless service and uphold consistency in product and experience.

Requirements:

• Education: Bachelor’s degree in hospitality management, Quality Management, Industrial Engineering, or related field. Training in quality management (e.g., ISO certifications, Six Sigma, Breeam) is desirable.
• Experience: Minimum 2 years in a quality assurance or supervisory role within luxury hospitality, preferably with international experience. Knowledge of Revinate, HubOS, Opera is a plus.
• Technical skills: Knowledge of hotel operations and customer expectations in a luxury environment. Familiarity with international standards and regulations.
• Communication: Proficiency in English; additional languages are preferred.
• Skills: Leadership, team management, problem-solving, analytical thinking, emotional intelligence, customer service, attention to detail, assertive communication, responsibility, organization, and time management.
• Grooming: Maintain a groomed appearance following Nobu standards. Flexibility to work different shifts.

What can we offer you?

• Opportunities for training and career growth within Nobu Hospitality.
• A dynamic, collaborative environment and a sense of family where passion and kokoro are core values.
• Free psychological support and nutrition content for all employees.
• Well-being initiatives including free yoga classes, gym discounts, and a balanced diet in our staff dining room.
• Competitive salary.