Quality Manager- NOC Technician

Adroit People Limited (UK); España; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Quality Manager - NOC Technician to join their remote team in Spain. This role requires over 10 years of experience in NOC operations, focusing on optical transport networks and KPI management. You will lead teams, monitor quality indicators, and ensure compliance with established standards. Your expertise will drive continuous improvement in operational processes, making a significant impact on the company's performance. If you are passionate about quality assurance in IT services, this is an exceptional opportunity to contribute to a dynamic and forward-thinking organization.

Formación

• Over 10 years as NOC Technician with expertise in optical transport networks.
• Experience in monitoring and analysis of quality and performance indicators.

Responsabilidades

• Manage N1 incidents, customer complaints, and BTP.
• Audit processes ensuring compliance with quality standards.

Conocimientos

NOC Technician

Optical Transport Networks

KPI Monitoring and Analysis

Team Leadership

Herramientas

iGRI

GEISER MAR / GENESYS

OMEGA

MS Office Suite

Descripción del empleo

We are currently hiring for the position of Quality Manager - NOC Technician on a One-year Fixed-term basis in Spain - Remote work.

Position Details

• Position: Quality Manager - NOC Technician
• Employment Type: One-year FTE
• Language: Spanish

Role Overview

Experience and Expertise (more than 10 years)

• Over 10 years as NOC Technician with knowledge in optical transport networks based on SDH, DWDM, OTN, and photonic mesh networks.
• Experience with equipment from manufacturers such as Huawei and Nokia.
• Extensive experience in N1 Technical Support Service, with a solid track record in transport network management and operation.
• Solid knowledge of the technical support processes defined by Telefónica in optical transport and private networks.
• Experience in monitoring and analysis of quality and performance indicators (KPI), including real-time and deferred process auditing.
• Ability to lead teams, define control metrics, and collaborate in the continuous improvement of operational processes.

Duties

• Transportation N1 incident management: incidents, customer complaints, and BTP.
• Audit of processes in real-time and deferred time, ensuring compliance with quality standards.
• Monitoring, analysis, and proposing improvements for transport network KPIs.
• Supervision of quality control tasks for customer report preparation.

Tools

• O&M process management systems: iGRI, GEISER MAR / GENESYS, EMS.
• Network and performance monitoring systems: OMEGA, GEISER.
• Case escalation and coordination tools: GRI, Telco client emails.
• MS Office Suite: Excel (advanced), PowerPoint, Word, Power BI.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology, IT Services and IT Consulting