Quality Auditor with French and English, Audits and Insights Team

Amazon; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global company seeks a Quality Auditor fluent in English and French to join their Audit and Insights Team in Barcelona. This role involves auditing program-level defects, analyzing data trends, and collaborating with global stakeholders to enhance process efficiency and compliance. The position offers opportunities for personal development and a wide range of employee benefits.

Servicios

Opportunities to train and mentor

Global collaboration with international stakeholders

A wide range of benefits

Opportunities for growth and learning

Formación

• Fluency in English and French required.
• Experience in regulatory compliance management with government agencies.
• Experience in data-driven business operations processes.

Responsabilidades

• Conduct audits on program-level defects and report data trends.
• Research transaction facts and identify process deviations.
• Produce regular analyses and reports on defect trends.

Conocimientos

Fluency in English

Fluency in French

Experience with Excel

Knowledge of consumer product compliance

Descripción del empleo

Quality Auditor with French and English, Audits and Insights Team

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated, hardworking, and highly analytical candidate to join as an Auditor.

This individual will be responsible for auditing program-level defects, analyzing and reporting on defect data and trends. The role involves driving projects and initiatives, collating quality data, and proactively providing quality updates to leadership.

Key job responsibilities

• Research and evaluate facts surrounding transactions, identify process deviations through audits.
• Utilize sampling methodologies to ensure appropriate investigation audits.
• Communicate with external customers and financial institutions via phone and email during audits.
• Identify new MO/Fraud patterns, analyze process adherence and risks, and communicate trends and solutions to QA leadership and stakeholders.
• Provide training needs analysis and support management and training teams.
• Engage with global stakeholders, drive calibration efforts across sites.
• Contribute to SOP/Process/Tool improvements and automation projects.
• Develop strategic policies to simplify and improve processes.
• Produce regular analyses and reports on defect trends, perform data mining, and identify quality improvement opportunities.
• Proactively identify and communicate process gaps or defects, leading resolution efforts.
• Ensure personal development through engagement with Learning & Development teams.

About the team

The Audit and Insight team audits seller registration, verification, and compliance checks across marketplaces, providing insights and recommendations for process improvements to enhance seller experience and operational excellence.

What do we offer?

• A voice that is heard.
• Opportunities to train and mentor.
• Global collaboration with international stakeholders.
• Involvement in analyzing metrics and proposing corrective actions.
• An engaged team sharing expertise and best practices.
• A wide range of benefits.
• Opportunities for growth and learning.

Required skills and qualifications include:

• Experience with Excel.
• Fluent in English (speaking, reading, writing).
• Fluent in French (speaking, reading, writing).
• Knowledge of consumer product compliance processes and regulations.
• Experience in regulatory compliance management with government agencies.
• Experience in data-driven business operations processes.

Amazon is an equal opportunities employer committed to diversity and inclusion. We prioritize privacy and data security, adhering to our Privacy Notice. If accommodations are needed during the hiring process, please visit our accommodations page. For regions not listed, contact your Recruiting Partner.