Quality Assurance Specialist Spain Quality Assurance 28-April-2025

TDCX Group; Málaga; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Ein dynamisches Unternehmen sucht nach talentierten Fachleuten, die ihre Karriere in einem schnell wachsenden BPO-Unternehmen vorantreiben möchten. In dieser Rolle werden Sie die Qualität der Dienstleistungen überwachen und sicherstellen, dass die Unternehmensrichtlinien eingehalten werden. Ihre Fähigkeiten in der Analyse und Problemlösung werden entscheidend sein, um die Servicequalität zu steigern. Mit einem positiven Arbeitsumfeld und umfangreichen Entwicklungsmöglichkeiten bietet diese Position die Chance, in einem preisgekrönten Unternehmen zu wachsen und sich weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice und Qualitätsmanagement haben, ist dies die perfekte Gelegenheit für Sie.

Servicios

Attraktive Vergütung

Umfassende medizinische und soziale Absicherung

Weltklasse Arbeitsräume

Engagierende Aktivitäten und Anerkennungsprogramme

Starke Lern- und Entwicklungspläne

Flexible Arbeitszeiten

Coaching und Mentoring durch Experten

Formación

• Mindestens 2 Jahre relevante Erfahrung oder frische Absolventen sind willkommen.
• Kenntnisse in Qualitätswerkzeugen und -methoden.

Responsabilidades

• Überwachung des Kanals zur Bewertung des Verhaltens der Mitarbeiter und der Servicequalität.
• Entwicklung und Verbesserung von Evaluierungsprogrammen in Zusammenarbeit mit verschiedenen Abteilungen.

Conocimientos

Qualitätsaudits

Root Cause Analysis

Prozessverbesserung

Organisationsfähigkeiten

Kundenservice

Problemlösungsfähigkeiten

Verbal und schriftlich Kommunikation

Educación

Bachelorabschluss oder gleichwertig

Fortgeschrittenes Diplom

Herramientas

Call Center Tools

Descripción del empleo

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with diverse, talented people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Perform channel monitoring to evaluate employee behavior and customer service performance, ensuring compliance with company policies, laws, and regulations.
• Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
• Prepare and analyze internal and external quality reports for review with stakeholders and clients.
• Collaborate with call quality team members and QA Manager to identify and streamline QA processes, enhancing service delivery and customer experience.
• Develop and improve evaluation programs aligned with account objectives, working with Operations, Training, and Clients to identify root causes and implement strategic solutions.
• Utilize call center tools and client systems to gather data and analyze trends affecting quality performance.
• Perform other duties as assigned by management to support the continual improvement of TDCX's Quality Management System.

Who are we looking for?

• Candidate must possess at least an advanced/higher diploma, bachelor's degree, or equivalent in any field.
• Preferably with 2 years of relevant experience; fresh graduates are encouraged to apply.
• Experience in quality audits, root cause analysis, calibration, and process improvement initiatives.
• Knowledge of quality tools, terms, and methodologies.
• Ability to train and develop support agents.
• Excellent organizational, time management, customer service, and problem-solving skills, even in interruptions.
• Strong verbal and written communication skills in English and the supporting market language.

Who is TDCX?

TDCX provides transformative digital CX solutions, helping brands acquire new customers, build loyalty, and protect online communities through technology and human intelligence.

We serve clients across fintech, gaming, technology, travel, digital advertising, social media, streaming, and e-commerce sectors. Our strong presence in Asia makes us a trusted partner for high-growth companies seeking regional expansion.

We pride ourselves on employing top professionals and transforming the outsourced CX industry. Our commitment to #BeMore has earned us numerous industry awards, including recognition as one of Asia’s best companies to work for.

Discover the benefits of working with TDCX—world-class workspaces, competitive compensation, career growth opportunities, and workplace perks.

Job Segment : QA, Quality Assurance, Call Center, Business Process, Advertising, Quality, Technology, Customer Service, Management, Marketing

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