Quality Analyst Customer Service

Client:

KGR

Location:

Valencia

Job Category:

Other

EU work permit required:

Yes

Job Reference:

887660679267142860832460

Job Views:

5

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

We are recruiting an English speaking Quality Analyst Customer Service for an international company in Valencia.

Role:

1. Conduct quality review on Customer Support agents
2. Accompany quality assessments with meaningful and constructive feedback, while helping agents to improve their quality performance
3. Maintain comprehensive knowledge of Customer Support processes and procedures
4. Follow and adhere to internal and external SLAs and KPIs, individually and within the team level
5. Help the team accomplish its objectives
6. Engage in continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
7. Report Customer Support team’s performance to relevant stakeholders

Profile:

1. Native/fluent in English, both oral and written
2. Minimum of 1 - 2 years' experience in Support Quality (CS / quality / control)
3. Experience working internationally
4. Previous experience in a Quality background
5. Impeccable English communication skills
6. Problem-solving ability, making decisions and providing recommendations
7. Reliable, adaptable and display commitment to the team’s goals
8. Autonomous, able to work independently as well as part of a team
9. Tech savvy and have a good command of Google Workspace
10. Customer-focused

Work Location:

In person

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