Quality Account Manager BiB&SP Spain (m / f / d)

SIG Combibloc Group Ltd; Valencia; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Quality Account Manager to oversee customer complaints and quality assurance in the food processing sector. In this pivotal role, you will act as the primary contact for quality-related issues, ensuring timely resolution of customer complaints while collaborating with internal teams and customers. Your expertise in food microbiology and aseptic filling technology will be vital in driving continuous improvement and delivering exceptional service. Join a forward-thinking company that values sustainability and innovation, and contribute to creating safe and sustainable food packaging solutions for consumers worldwide.

Formación

• 3+ years of experience in quality management in food processing.
• Expertise in ISO 9001, IFS rules, and BRC standards.

Responsabilidades

• Manage customer complaints and coordinate investigations.
• Act as a key contact for quality issues and support training programs.

Conocimientos

Quality Management

Food Microbiology

Aseptic Filling Technology

Analytical Skills

Problem Solving Tools

Communication Skills

Customer Relationship Management

Willingness to Travel

Educación

Bachelor's Degree in Food Science or related field

Herramientas

SAP ICCM System

MS Office

Descripción del empleo

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Quality Account Manager Spain and Europe (f / m / d)

For our market area Spain and Europe, we are looking for a Quality Account Manager Iberia (m / f / d).

The primary function of this role is to ensure a timely and appropriate handling of customer complaints while considering any impact on SIG and to work proactively on quality issues together with our customers.

Key Responsibilities

1. Customer contact point for all customer complaints as well as for all related quality topics including preliminary judgement of customer complaints; coordination of all customer complaint investigation activities including participation, if necessary, ensuring to close the complaints in time.
2. Administration of customer complaints in SAP.
3. Act as Complaint Owner primarily for BENELUX (85% of work time) but also for France and other European countries (15% of work time) with responsibility for aseptic tests of newly installed fillers.
4. Support to customers and to our commercial department in all topics relating to the aseptic filling technology acting as advisor and consultant towards customers installations.
5. Support and definition of specific in- and external training programs / coaching to in- and external customers in quality control and quality assurance procedures.
6. Key contact to the SIG headquarters in all quality related issues by working closely together with SIG colleagues in other countries and, if necessary, travel activity to assist them in quality issues.
7. Feedback towards our internal technical department by driving the continuous improvement spirit.
8. Communication point for board / structure change program.
9. Participation in the planning & rollout of new boards and structures at customer sites as well as handling of customer information requests, e.g. documents, questionnaires etc.
10. Facilitation / Hosting of Customer Quality Audits.

You Bring These Skills, Experience & Education

1. Minimum three years' work experience in a similar position.
2. Experience in food processing and packaging industry.
3. Knowledge of food microbiology and technology in the aseptic food industry; knowledge in aseptic filling systems (carton bottle filling, food packaging) would be a 'nice to have'.
4. Knowledge in quality, assurance and management ISO 9001, IFS rules, BRC.
5. Knowledge in quality problem solving tools (analytical background, route cause analysis, defining corrective measures - 8D procedure).
6. Very good knowledge of MS Office applications like Word, Excel, PowerPoint, Outlook.
7. SAP – ICCM System, expert knowledge level.
8. French and Dutch / Flemish - native Speaker or C2 level required.
9. Willingness to travel - travel share approximately 50% (40% in BENELUX and 10% in the rest of Europe).

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.