Quality Account Manager BiB&SP Spain (m / f / d)

SIG Combibloc Group Ltd; Comunidad Valenciana; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Quality Account Manager for Spain and Europe. In this pivotal role, you will be the primary contact for customer complaints and quality issues, ensuring timely and effective resolutions. You will collaborate closely with customers and internal teams, leveraging your expertise in food processing and quality assurance. This position offers a unique opportunity to work in a dynamic environment that values sustainability and innovation. Join a team dedicated to delivering exceptional customer-centric solutions and advancing your career in a supportive atmosphere with ample development opportunities.

Servicios

Competitive Compensation

Personal Development Opportunities

Training and Coaching

Partially Remote Work

Formación

• 3+ years in customer complaint management within the food industry.
• Expertise in SAP and quality assurance standards.

Responsabilidades

• Manage customer complaints and ensure timely resolutions.
• Coordinate quality audits and training for customers.

Conocimientos

Customer Complaint Management

Food Processing Knowledge

Food Microbiology

Quality Assurance (ISO 9001, IFS, BRC)

Analytical Skills

Problem Solving (8D Procedure)

MS Office Applications

SAP ICCM System

Bilingual (French and Dutch/Flemish)

Willingness to Travel

Educación

Minimum 3 years in a similar position

Experience in food industry

Herramientas

SAP

MS Office

Descripción del empleo

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Quality Account Manager Spain and Europe (f / m / d)

For our market area Spain and Europe, we are looking for a Quality Account Manager Iberia (m / f / d).

The primary function of this role is to ensure a timely and appropriate handling of customer complaints while considering any impact on SIG and to work proactively on quality issues together with our customers.

Key Responsibilities

1. Customer contact point for all customer complaints as well as for all related quality topics including preliminary judgement of customer complaints; coordination of all customer complaint investigation activities including participation, if necessary, ensuring to close the complaints in time.
2. Administration of customer complaints in SAP.
3. Act as Complaint Owner primarily for BENELUX (85% of work time) but also for France and other European countries (15% of work time) with responsibility for aseptic tests of newly installed fillers.
4. Support to customers and to our commercial department in all topics relating to the aseptic filling technology acting as advisor and consultant towards customers installations.
5. Support and definition of specific in- and external training programs / coaching to in- and external customers in quality control and quality assurance procedures.
6. Key contact to the SIG headquarters in all quality related issues by working closely together with SIG colleagues in other countries and, if necessary, travel activity to assist them in quality issues.
7. Feedback towards our internal technical department by driving the continuous improvement spirit.
8. Communication point for board / structure change program.
9. Participation in the planning & rollout of new boards and structures at customer sites as well as handling of customer information requests, e.g. documents, questionnaires etc.
10. Facilitation / Hosting of Customer Quality Audits.

You Bring These Skills, Experience & Education

1. Minimum three years' work experience in a similar position.
2. Experience in food processing and packaging industry.
3. Knowledge of food microbiology and technology in the aseptic food industry; knowledge in aseptic filling systems (carton bottle filling, food packaging) would be a 'nice to have'.
4. Knowledge in quality, assurance and management ISO 9001, IFS rules, BRC.
5. Knowledge in quality problem solving tools (analytical background, route cause analysis, defining corrective measures - 8D procedure).
6. Very good knowledge of MS Office applications like Word, Excel, PowerPoint, Outlook.
7. SAP – ICCM System, expert knowledge level.
8. French and Dutch / Flemish - native Speaker or C2 level required.
9. Willingness to travel - travel share approximately 50% (40% in BENELUX and 10% in the rest of Europe).

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.