[QPT-078] - Supply Chain Digitalization Consultant - Italian Speaker

Imperia SCM; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Coordinador de Operaciones Senior para ofrecer una experiencia excepcional a los clientes. En esta emocionante posición, serás responsable de garantizar la excelencia operativa en la tienda, desde la presentación hasta la gestión de stock. Se espera que trabajes en un entorno dinámico, donde la colaboración y la inclusión son clave. Si tienes experiencia en operaciones minoristas y habilidades analíticas, esta es tu oportunidad para unirte a un equipo que valora la innovación y el trabajo en equipo. ¡Aplica ahora para ser parte de un equipo que celebra cada momento especial de los clientes!

Formación

• 4-5 años de experiencia previa en operaciones minoristas con conocimientos en administración y envío.
• Habilidades analíticas fuertes y capacidad para trabajar en horarios de tienda.

Responsabilidades

• Entregar un servicio excepcional y cumplir con los KPIs operativos de la tienda.
• Apoyar la apertura/cierre de la tienda y la planificación de la fuerza laboral.

Conocimientos

Habilidades analíticas

Servicio al cliente

Organización

Trabajo en equipo

Flexibilidad

Educación

Título universitario

Grado de Gemólogo

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Descripción del trabajo

Overview :

At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be!

We are currently recruiting for a Senior Operations Coordinator / Professional to continue to deliver the Tiffany Experience to each customer.

As a Senior Operations Professional / Coordinator you will :

• Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette.
• Achieve store operational excellence KPIs and drive team compliance with Tiffany and LVMH procedures.
• Ensure pristine store presentation and support the team with effective operational organization on all services (e.g., hospitality, personalization, service, catering, styling & gifting) to deliver an elevated experience.
• Be accountable for implementing the most effective operations, stock management, and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash, etc.).
• Support store opening / closing procedures (key holders), workforce planning.
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
• Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption.

Required Qualifications :

• 4-5 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.
• Advanced in Catalan, Spanish, and English.

Desired Qualifications :

• A college / university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.