Qa Analyst Customer Care - Italian Market

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Client:

Impress

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

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Job Description:

We are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for diagnosis, treatment, and follow-up of all cases.

We are looking for an enthusiastic Quality Assurance Specialist to be an important part of a hardworking, fast-growing team. This is your opportunity to experience a #1 health-tech scale-up where your work and results are highly tangible and impactful.

What we offer:

• International team working at our Barcelona headquarters in the Eixample district.
• Attractive compensation (fixed + variable).
• Real growth opportunities.
• Flexible schedule (40h/week).
• Bring your pet on Fridays.
• Teeth aligner and whitening team benefits.
• Inclusive company culture.
• Fresh fruit, coffee & snacks every morning.

Work Schedule: Monday to Friday, 9:00 to 18:00

Responsibilities:

• Monitoring multi-channel interactions.
• Delivering weekly qualitative analysis.
• Managing and analyzing performance data and KPIs.
• Collaborating with team leaders and sales teams.
• Using quality monitoring systems to track performance.
• Participating in customer listening programs to identify needs.
• Providing actionable data to support groups.
• Facilitating call calibration sessions.
• Providing feedback to call center staff.
• Preparing and analyzing quality reports for management.

Requirements:

• High standards of excellence and analytical skills.
• Problem-solving capabilities.
• Strong verbal and written communication skills.
• Experience as a quality analyst focused on sales and performance teams.
• Exceptional listening and analytical skills.
• Fluency in English and Italian.
• Self-motivated and proactive attitude.
• Good time management skills.
• Outstanding customer service orientation.

The position is 100% on-site in Barcelona or nearby. We promote diversity and inclusion and welcome all candidates to apply regardless of background or identity.