Prueba

Sephora; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Retail Operations Specialist to enhance store performance and ensure seamless operations. This role is crucial in linking corporate strategies with retail execution, driving sales initiatives, and optimizing customer experiences. The ideal candidate will thrive in a dynamic environment, supporting training and troubleshooting store issues while maintaining operational standards. Join a leading beauty retailer that values innovation and excellence in customer service, and be part of a team that transforms the retail landscape.

Formación

• Experience in retail operations and customer service.
• Strong communication skills to interact with teams and clients.

Responsabilidades

• Support retail initiatives and monitor store performance metrics.
• Communicate operational updates to store managers and associates.

Conocimientos

Retail Operations

Customer Service

Communication

Performance Monitoring

Educación

Bachelor's Degree in Business or related field

Herramientas

INSIDE platform

Descripción del empleo

Job ID

265354

Role Overview

The Retail Operations Specialist supports the day-to-day activities of the retail business to ensure smooth and efficient store operations. This role acts as a key link between corporate teams and store locations, helping to implement processes, support sales initiatives, optimize store performance, and ensure consistent customer experiences across all retail channels.

Responsibilities:

1. Support the execution of retail initiatives, promotions, and product launches across all store locations.
2. Communicate operational updates, policies, and best practices to store managers and associates.
3. Control communication from all departments to the retail teams via the INSIDE platform, to ensure efficient understanding and respect of deadlines & standards.
4. Monitor store performance metrics (sales, foot traffic, conversion rates) and client experience KPIs (recruitment, C&C, etc.) and identify opportunities for improvement.
5. Support training, tools, and resources to enhance store staff productivity and customer service.
6. Assist with store opening, relocation, and renovation projects as needed.
7. Troubleshoot store issues and provide solutions in coordination with internal teams.
8. Maintain updated documentation for processes, training manuals, and operational guidelines.

Company Overview

SEPHORA has been changing the face of prestige cosmetics since the 1970s in Paris. Acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, Sephora launched in the United States in 1998 and now hosts over 200 world-class brands, including its own private label, SEPHORA COLLECTION. Its curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body, professional tools, and more. Sephora is a leader in beauty education, offering consultations at the Beauty Studio, complimentary classes, personalized services from Personal Beauty Advisors, and exclusive retail technologies like SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. As an international beauty powerhouse, Sephora's award-winning website and expanding social media presence make it the world's premier digital beauty destination.