Provider Inquiries Representative PT / FR / DEU / ITA

ESP Cigna European Services; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking global organization as a Provider Representative, where you'll support health care partners with their inquiries and manage partnerships from onboarding to daily interactions. This role requires strong language skills, decision-making abilities, and a commitment to quality and efficiency. You will be part of a dynamic team dedicated to improving health outcomes worldwide, ensuring that providers receive the support they need to navigate the operating model effectively. If you're passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you.

Formación

• Bachelor's degree or equivalent experience in relevant fields.
• Active knowledge of English (C1) and proficiency in other languages (B2).

Responsabilidades

• Manage partnerships with health provider accounts.
• Assist with claims and payments inquiries globally.

Conocimientos

Data Entry

Decisive decision-making skills

Accuracy in data input

Teamwork capabilities

Proficiency with computer applications

Discretion with confidential medical information

Educación

Bachelor's degree in Translation and Interpreting Foreign Languages

Bachelor's degree in Accounting

Herramientas

ActiveX

Hibernate

Administration Support

Descripción del empleo

As a Provider Representative, you will be part of our new global Provider Services Organization, responsible for supporting our Health Care Partners with their daily inquiries. You will work closely with peers and stakeholders across the globe.

The role involves managing the end-to-end journey of partnerships with health provider accounts, such as hospitals and clinics, supporting them from onboarding to daily and monthly interactions with Cigna. You will help educate them on navigating the Cigna operating model and assist with claims and payments inquiries on a global scale (IHDS).

You will also handle more complex cases, such as provider complaints, resolving them in partnership with other stakeholders within PSO or Cigna as needed.

Qualifications:

• Bachelor's degree or equivalent experience in Translation and Interpreting Foreign Languages or Accounting studies are highly valued.
• Language Skills: Active knowledge of English (C1 level) is required. Proficiency in Portuguese, French, German, or Italian (B2 level) is also required to support our global providers in these languages.

Soft Skills:

• Decisive decision-making skills
• Accuracy in data input and work quality
• Discipline and attention to procedures and documentation
• Efficiency in balancing quality and quantity of work
• Teamwork capabilities
• Proficiency with computer applications
• Discretion with confidential medical information

About Cigna Healthcare:

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage. We empower our customers with information to make health improvements. Join us to drive growth and improve lives.

We consider all qualified applicants without regard to race, color, age, disability, sex, childbirth, medical conditions, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics.

If you need reasonable accommodation during the application process, please email us for support. Do not contact us for application updates or resumes.

Required Experience: Unspecified seniority

Key Skills: Data Entry, Deputy, Drafting, Hibernate, Administration Support, ActiveX

Employment Type: Full-Time

Experience: Not specified

Vacancy: 1