Property Manager

Verano Property Management; Málaga; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

An established industry player in property management is seeking a dedicated Property Manager to join their team on a part-time basis. This role involves ensuring the highest standards of property upkeep and guest satisfaction. You will be the face of the company, welcoming guests, managing check-ins, and resolving any issues that arise. With a focus on quality and attention to detail, you will thrive in a dynamic environment where your problem-solving skills and people skills will shine. If you are a self-starter who enjoys working in a field-based role and has a passion for hospitality, this opportunity is perfect for you.

Formación

• Must have own car and be flexible on working days/hours.
• Fluent in English and Spanish for effective communication.

Responsabilidades

• Manage guest check-ins and provide support during their stay.
• Oversee property maintenance and resolve guest issues.
• Conduct property inspections to ensure high standards.

Conocimientos

Problem-solving

Attention to detail

Communication skills

Teamwork

Adaptability

Educación

Fluency in English and Spanish

Herramientas

Mobile applications

Calendar management tools

Descripción del empleo

Property Manager Role - PART-TIME - 20 hours per week

RESPONSIBILITIES MAY INCLUDE (among others):

• Property lead: Get to know the property inside/out, become the expert on the requirements and look at it through the lens of the owner, ensuring small details are always taken care of, and the quality of the accommodation is maintained at a high standard.
• Property preparation (pre-guest check): Has cleaning been done to the required standard? Check all the small details are perfect for guest arrival.
• Guest check in & key handover: Welcome to property & area. Tour the property (or describe layout of resort/building). Describe amenities/instructions. Highlight key house rules. Provide recommendations. Answer questions & go above & beyond to solve problems and provide useful support during their stay, as needed. Check-in is usually until 22h, if a late check-in is required this will be extra paid.
• Housekeeping: Inventory for properties. Property visits to resolve cleaning or laundry issues.
• Issue/problem resolution: In-person visit as required by guest (or as directed) to try to resolve any issues. If issues cannot be resolved, leverage the Verano network sheet to contact tradespeople and make appointments. Liaise with guests and re-attend the property as needed until the problem is resolved.
• Ad-hoc property upkeep: Arranging appointments with tradespeople and giving access and overseeing repairs.
• Collecting/delivering items: to properties as needed.
• Purchase and replenishment: of property essentials such as hygiene welcome pack or kitchen products.
• Ad-hoc trips: to support guests or the Verano team and solve problems.

ONLINE / PHONE-BASED:

• Guest Lead: Be the point of contact for specific guests. This may include (once booking is confirmed) communicating the arrival/check-in details, managing the check-in (either virtually or in person), managing guest communication, helping solve any issues.
• Tracking maintenance: Receive updates about anything damaged/broken from cleaners/guests, and arrange to repair or replace.
• Making appointments: as needed for general maintenance, repairs, and upkeep of properties.

Capabilities required:

• Positive problem solver – can find solutions proactively to property or guest issues.
• Good under pressure and very quick to adjust to changing needs.
• Self-starter – able to see what needs to be done, without being always instructed.
• Team player – happy to share, communicate, and listen.
• Outstanding people skills - Friendly, helpful, and articulate for guests.
• Excellent attention to the details needed to ensure guests have a 5-star experience & properties are clean/well-kept.
• Comfortable using mobile/laptop, apps, and technology for communication and calendar management.
• Handy in properties and able to get hands-on with minor repairs if needed.

Timing:

Location - to cover the area between Torremolinos & Marbella (predominantly around La Cala). The role is mainly field-based, you'll be out at properties 95% of the time.

Availability during summer is critical as it is our busiest period. Max 1 week leave is possible 01 June – 15 September and must be agreed in advance to enable planning.

Must have own car (without restrictions on use) and speak English/Spanish fluently.

Must be flexible on working days/hours: any day of the week, always reasonable hours but occasionally may be a late check-in (max 10pm) or an emergency.

Part-time in-person hours will be spread per week over 5 days within a 7-day period. 6 in summer (1 July – 1 Sep), The days are flexible, depending on the schedule.