Property Delivery & Facilities Manager

Jones Lang LaSalle Incorporated; Benidorm; Hybrid; EUR 45,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated is hiring a Property Delivery & Facilities Manager in Madrid. The role blends Property Management and Facilities Management across a European industrial portfolio, serving as the primary contact for clients and occupiers, with accountability for service delivery and KPI/SLA performance.

You will lead asset onboarding, mobilisations, and ongoing operations, including maintenance, security, safety, and compliance, while coordinating with in-country teams and

Qualifications

• Language capabilities in Spanish or Italian are essential; English proficiency required.
• Excellent verbal and written communication skills and ability to present to senior stakeholders.
• Project Management experience and ability to mobilise quickly for urgent asset onboarding across Spain, Italy and Germany.
• Knowledge of sustainability practices in property and facilities management.
• Familiarity with property management surveying practices and occupier/supply partner management.

Responsibilities

• Lead mobilisation and onboarding for asset transition and Go Live Day 1.
• Act as primary client and occupier contact for property and facilities matters.
• Manage ongoing operations, including maintenance, security, safety, and compliance.
• Oversee service contracts, budgets, and procurement through preferred platforms (Yardi Voyager).
• Coordinate with country leadership and internal teams to ensure lease obligations and SLAs are met.

Skills

Spanish language

English proficiency

Italian language

Communication skills

Stakeholder management

Project management

Tools

Yardi Voyager

Corrigo CAFM

Oracle

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.About JLLWe’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!What this job involves:Role PurposeThis is a newly created, hybrid role blending both Property Management and Facilities Management disciplines — a unique opportunity for an ambitious professional to take the next step in their career by gaining experience across a European industrial portfolio.The Property Delivery & Facilities Manager will serve as the primary point of contact for clients across the assigned portfolio, ensuring seamless delivery of all property and facilities services. The role is measured against contractual KPIs and SLAs and carries full accountability for client and occupier satisfaction across all assigned sites.Initial focus will be on asset on-boarding and mobilisation support, transitioning to full operational management responsibilities.What This Job InvolvesPhase 1: Mobilisation to \"Go Live Day 1\" (Immediate Priorities)Asset Transition & Onboarding:Conduct joint inspections of each asset and complete inspection reportsSupport information requests from incumbent managers on operational mattersAdvise Property Management of transition requirementsSupport supplier onboarding and temporary arrangements to deliver services where requiredSupport preparation for vacant unit managementDiscovery on utilities to understand what is currently in placeSupport with service contract setupUnderstand services to be delivered for each assetSupport with PM Transitions planImmediate Operational Setup:Undertake all required meter readingsCommence delivery of scope of servicesSupport with implementation of a CAFM system (Corrigo)First point of contact with occupiers and suppliers (aligned to Corrigo solution)Support with oversight of planned works / connect with in-country building consultancy teamImmediate relationship building with occupiersSupporting coordination with planned works (not reactive)Phase 2: Ongoing Operational ManagementClient & Occupier ManagementServe as the primary point of contact for clients, managing all property and facilities-related matters within delegated authority and in line with business plans and client instructionsLead regular communications with occupiers, providing expert advice and guidance on the day-to-day operations of buildingsDemonstrate an in-depth understanding of occupiers' lease terms, focusing on estate management implications and the client's service provision obligationsHold regular meetings with Landlords, ensuring lease obligations are being met (e.g. external maintenance, central plant management)Liaise with the site leadership team (Country Manager, HR, Finance, Legal, IT) as requiredConduct quarterly asset visitsPrepare and distribute Quarterly / Annual Business Review (QBR/ABR) materials to the client's satisfactionProperty & Facilities OperationsEnsure efficient and cost-effective delivery of reactive maintenance and day-to-day services, optimising property and facilities performanceOversee and follow up on all technical maintenance for installations (AC/heating, fire suppression, electrical, HVAC, landscaping, etc.)Conduct site inspections covering daily cleaning, HVAC, and landscaping as part of the Facilities teamProactively monitor and manage vacant/void properties in accordance with management contracts and industry best practicesEnsure that contracted resources deliver work to meet duration and quality targets, addressing under-performance issuesEstablish and operate information systems for effective scheduling and recording of contract workPoint of contact for security/alarm response and emergency proceduresOrganise fire evacuation and first aid training for employeesUpdate and maintain official safety documents; liaise with government authorities as requiredFinancial ManagementOversee financial management of properties, including preparation and monitoring of service charge budgets, quarterly variance reporting and service charge reconciliation, adhering to agreed accounting practicesManage and authorise purchase orders and invoices through the client's Yardi Voyager system in accordance with agreed limits and financial protocolsProcess and control invoices and work orders; open and monitor budgets in financial systems; prepare and update forecastsNegotiate, renegotiate and maintain contracts with vendors to ensure cost-effectivenessPlan and budget internal fit-out works and technical installationsPurchase furniture and organise internal departmental office/space moves as requiredHealth, Safety & ComplianceDevelop and maintain high-quality health and safety arrangements, collaborating with key client stakeholders and third parties to ensure compliance with service contracts and industry standardsLead the review and resolution of risks identified in independent Risk Assessments, overseeing JLL's audit process and Site Compliance inspectionsManage the submission of insurance claims related to on-site incidents, coordinating with insurers and loss adjusters as neededDemonstrate a strong understanding of Landlord & Tenant repair and maintenance obligationsDemonstrate a strong understanding of tenant applications for Licence to Alter agreements, sub-let agreements and assignmentsProject ManagementLead the seamless transition of individual properties into the management portfolio, ensuring continuity of service and client satisfactionManage project activities during built-out phases: liaise with teams, organise work schedules and ensure quality deliveryCoach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecyclesSupport space evaluation and planning, including updating floor plans in partnership with client architect partnersProcurement & Supplier ManagementCollaborate with internal specialist teams to ensure all property supplies and services are procured in line with JLL's procurement programme, balancing quality and cost-effectivenessIdentify and implement cost-saving measures across JLL operations, client services and supplier relationships, focusing on efficiency improvements and innovative service delivery methodsPeople & Team ManagementManage a team of Facilities and Events Coordinators/Building staff, including allocating resource, delegating workload and ensuring adherence to best practicesGeneral administration of the department (holidays, training, performance reviews, etc.)Data, Reporting & AdministrationTake responsibility for data integrity within the assigned region, ensuring accuracy and completeness of all property-related informationManage all routine correspondence, utilising and improving standard documents and templates as appropriateMeet all contractual KPIs and SLAs defined within the contractWhat We're Looking ForEssentialMinimum of 5 years' experience in commercial property management and/or Facilities Management with a solid understanding of property management surveying practicesProven track record in occupier and supply partner managementLanguage capabilities in Spanish or Italian are essential; English proficiency requiredValid European driving licenceExcellent verbal and written communication skills, with the ability to present to senior stakeholdersProject Management experienceKnowledge of sustainability practices in property and facilities managementAbility to mobilise quickly and support urgent asset onboarding across Spain, Italy and GermanyDesirableExtensive experience with Yardi Voyager or comparable property management platformsExperience with financial systems such as Oracle or equivalentFamiliarity with European industrial real estate and cross-border portfolio managementExperience with CAFM systems (Corrigo preferred)If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.