Project Manager Senior Hotelero

The Zonal Group; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the payment industry is seeking a Subject Matter Expert to enhance card payment operations. This role involves resolving payment issues, monitoring metrics, and managing relationships with key partners globally. Ideal candidates will possess strong analytical and communication skills, with experience in the payments sector.

Formación

• Experience in payments with a strong understanding of industry processes.
• Fluency in English (C1 or higher).
• Excellent verbal and written communication skills.

Responsabilidades

• Resolving cases related to card payment declines.
• Monitoring key card payment metrics.
• Building and maintaining relationships with global merchants.

Conocimientos

Stakeholder management

Analytical skills

Communication

Descripción del empleo

Our Card Payments Team handles hundreds of millions of transactions seamlessly every month, ensuring smooth and reliable payment experiences for our customers. As internal champions of customer success, we collaborate closely with product teams to keep our customers at the heart of everything Revolut does. We’re looking for a Subject Matter Expert with solid experience in card payment operations. You’ll ensure Revolut customers can make payments effortlessly while managing and strengthening relationships with key payment partners globally. Up for the challenge? Let’s get in touch.

What you’ll be doing

• Resolving cases related to card payment declines, ensuring swift and effective solutions
• Monitoring key card payment metrics to ensure Revolut cards are accepted globally
• Building and maintaining relationships with global merchants and acquirers, serving as the primary contact for Revolut
• Providing expert support for non-routine payment issues escalated by partners, customers, and internal teams
• Creating and maintaining knowledge base materials, collaborating with the Customer Experience (CX) team to improve support standards
• Working closely with internal product and operations teams to align on goals and initiatives
• Leading efforts to develop training materials and conducting retrospectives to improve processes

What you'll need

• Experience in payments with a strong understanding of industry processes
• Fluency in English (C1 or higher)
• Excellent verbal and written communication skills
• Strong analytical skills with the ability to interpret complex data, identify trends, and derive insights
• Proven stakeholder management experience in a diverse, international environment

Nice to have

Additional qualifications or experience related to payments or customer support are a plus.

Compensation range

• Location : Other locations; compensation will be discussed during the interview
• Final compensation will depend on the candidate's qualifications, skills, and experience.

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