Project Manager - Operations Specialist - Temporary Contract- (f / m / d)

LeanIX Jobs; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the technology sector is seeking a Project Manager - Operations Specialist to oversee business operations in Barcelona. This role involves managing projects, analyzing data, and collaborating with cross-functional teams to drive customer success initiatives. Candidates should have at least 3 years of project management experience and a data-driven approach to decision-making.

Servicios

Possibility of working from home by arrangement

Personal development opportunities through Development Cycles

Formación

• Minimum of 3 years experience in project management or related roles.
• Proven ability to engage with senior stakeholders.
• Experience with Business process management Software, such as Signavio preferred.

Responsabilidades

• Oversee day-to-day business operations and lead strategic programme management.
• Support KPI and pipeline metrics follow-up.
• Assist in preparing presentations for internal stakeholders.

Conocimientos

Project Management

Data Analysis

Communication

Problem Solving

Collaboration

Herramientas

Business process management Software

SAAS

Descripción del empleo

Project Manager - Operations Specialist - Temporary Contract- (f/m/d)

Barcelona, Spain

About the Role:

We are seeking a dynamic and highly organised professional to join our Team as a Project Manager - Operations Specialist (f/m/d). In this role, you will oversee the day-to-day business operations, drive effective collaboration across teams, and lead strategic programme management initiatives in the Customer Success Organisation of SAP BTM. You will play a key role in the implementation and continuous improvement of our operating model, ensuring that our ways of working are both efficient and customer-centric. If you are passionate about building structure, enabling cross-functional success, and making a real impact, we would love to hear from you.

• Contract: Fixed-term 6 months (with the possibility of extension)
• Working hours: 40 hours per week
• Team: Chief Customer Officer’s Office
• Location: Spain

WHAT IS WAITING FOR YOU?

• Regional Project Management: Take ownership of and lead key strategic internal and external customer-facing projects, ensuring project timelines are met and results align with the leadership objectives. Coordinate cross-functional efforts and monitor progress.
• Pipeline/KPI Follow-Up:Support the follow-up of KPI and pipeline metrics with Market Unit management ensuring alignment and progress towards team goals. Collaborate with internal teams to track and address potential roadblocks.
• Data Analysis:Help gather, analyze, and interpret data from customer success platforms and systems to identify trends, patterns, and insights to support decision-making.
• Collaboration coordination:Work closely with Customer Success Managers (CSMs) and cross-functional leaders to ensure ongoing collaboration, adherence to committed outcomes and support in execution (Onboarding team, Enablement team, Operations team)
• Strategic Presentation Preparation:Assist in preparing presentations for internal stakeholders, including key strategic updates and recommendations for customer success initiatives.
• Customer Success Reporting: Assist in the creation and maintenance of customer success reports and performance metrics to track customer success metrics
• Documentation & Process Improvement:Help create and maintain documentation of customer success best practices and contribute ideas for process improvements
• An international team and the opportunity to actively shape the company’s success and celebrate achievements together
• Exposure, participation and collaboration with EMEA leadership team
• Play a pivotal role in implementing a new GTM strategy and operating model
• We are committed to an open and tolerant working environment – come as you are, we welcome everyone!
• Possibility of working from home by arrangement
• Personal development opportunities through our Development Cycles

WHAT ARE WE LOOKING FOR?

• A minimum of 3 years solid experience in project management, or related roles
• Proven ability to engage, and communicate to senior internal stakeholders
• Ability and experience to structure and prioritise your work and the work of others
• Data driven approach and experience in data analysis and delivering presentations
• Analytical thinking, structured approach to planning and execution
• Exceptional problem-solving capabilities with the ability to come up with innovative solutions
• Proven resilience in managing steering projects of high complexity
• Proactivity, autonomy in executing, collaboration, accountability
• 1-2 years of experience with Business process management Software, such as Signavio preferred
• General knowledge of SAAS, experience with cloud software solutions and delivery models

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