Project Manager IT e Ingeniería de Procesos

Versia; Madrid; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector de la automatización del hogar busca un Especialista en Producto Técnico. En este rol dinámico, tendrás la oportunidad de proporcionar soporte técnico y asesoramiento a los clientes, optimizando el portafolio de productos y generando herramientas para la puesta en marcha. Colaborarás con equipos internos y contribuirás a la satisfacción del cliente, asegurando que las soluciones se implementen de manera efectiva. Con un enfoque en la flexibilidad y el desarrollo profesional, esta posición te permitirá crecer en un entorno colaborativo y apasionante. Si te entusiasma la tecnología y deseas marcar la diferencia, esta es la oportunidad perfecta para ti.

Servicios

Prácticas laborales flexibles

Asignación de comidas

Oportunidades de aprendizaje y desarrollo

Plan de adquisición de acciones para empleados

Formación

• 2 años de experiencia en el mercado eléctrico/electrónico como soporte técnico.
• Conocimientos en sistemas KNX y herramientas de configuración.

Responsabilidades

• Ofrecer asesoramiento técnico y preparar artículos y herramientas multimedia.
• Colaborar con equipos internos para asegurar la satisfacción del cliente.

Conocimientos

Soporte técnico

Conocimientos en sistemas KNX

Habilidades de comunicación

Colaboración

Curiosidad

Educación

Grado en Ingeniería Eléctrica

Formación Profesional en Electrónica

Herramientas

Herramientas de configuración

Herramientas de puesta en marcha

Descripción del empleo

Crear una alerta de empleo para esta búsqueda Technical Product Specialist - Home and Building Automation

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to EL Product Marketing Manager.

Your role and responsibilities

In this role, you will have the opportunity to support sales organization and customers providing technical support and advice delivering appropriate product knowledge from project specification to technical support. Together with the Product Manager Specialist, you will optimize the offer portfolio and generate tools for commissioning, FAQs, and technical application notes. Each day, you will ensure that ABB gives the proper after-sales technical support based on our customer requirements and can transform those requirements into qualified trainings and development improvements for better comprehension and installation of our solutions. You will also showcase your expertise by performing tools and trainings supporting the product launches and life cycle of the catalogue. In addition, you will lead the proper support in cooperation with the internal global customer center and quality department. The work model for the role is: #LI-hybrid. This role is contributing to the home and building automation market in Electrification Smart Building Business Area in Spain. Main stakeholders are Distribution, Electricians, and System Integrators.

You will be mainly accountable for:

1. Offering technical advice and providing comment on enquiry specifications for customers/channels/sales with regards to product/solutions and ensuring whether technical solutions can be used across the Product Group’s offer portfolio to the maximum possible extent.
2. Proposing and preparing technical articles, videos, and media tools in order to offer the most suitable technical solution to meet customer needs.
3. Collaborating with local/global internal teams (i.e. Manufacturing, Quality, Engineering, Research & Development) to ensure customer satisfaction. Assists on the resolution of customer technical issues and may accompany internal partners to customer sites.
4. Drives sales efficiency and facilitates know-how sharing and cross-collaboration.

You will join a talented, collaborative, passionate, and hard-working team, where you will be able to thrive.

Qualifications for the role

1. You are highly skilled in configurators, commissioning tools beyond product specialization and the electrical market.
2. You have 2 years of experience in the electrical/electronic market working as technical support, onsite support, electrical operator, system integrator, or similar.
3. Highly adept in KNX system (will also consider knowledge of IP network).
4. You are passionate about collaboration, ability to learn, curiosity, self-awareness, and result-oriented.
5. Bachelor’s degree in electrical, Electronics, Control or Automation Engineering, or Vocational Training will be very highly valued.
6. You are at ease communicating in fluent English.
7. You hold a current Spanish work permit.

What's in it for you?

1. Work in a company with a strong technology legacy and deeply rooted in local communities.
2. Flexibility: we have hybrid work options, make the best out of them!
3. Evolve in your career: through trainings and our Open Job Market, your career development continues!
4. Benefits
5. Flexible work practices.
6. Meal allowance.
7. Learning & development offering.
8. Career advancement opportunities.
9. Employee Share Acquisition Plan.

More about us

ABB Electrification is a global technology leader making efficient and reliable use of electricity from source to socket possible. With more than 50,000 employees across 100 countries, we collaborate with our customers and partners to solve the world’s greatest challenges in electrical distribution and energy management. We help businesses, industry, and consumers run their facilities and homes efficiently and reliably. As the energy transition accelerates, we are electrifying the world in a safe, smart, and sustainable way. go.abb/electrification. We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #MyABBStory