Project Manager Customer Success (Francés - Inglés -Español)

buscojobs España; Cádiz; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company dedicated to optimizing retail through AI is seeking a Project Manager for their Customer Success Team. In this dynamic role, you will lead projects that enhance customer relationships and drive satisfaction. Your expertise will help identify growth opportunities and tailor strategies to meet client objectives. Collaborating with a talented international team, you will ensure projects align with contractual obligations while fostering strong stakeholder relationships. If you thrive in a results-driven environment and are passionate about customer success, this is the perfect opportunity for you.

Servicios

Medical Insurance

Dental Insurance

Flexible Compensation Plan

International Team Environment

Work Flexibility

Formación

• 3+ years of experience as a Project Manager in software development.
• Proficient in managing customer success and experience.

Responsabilidades

• Manage Customer Success projects from onboarding to renewals.
• Analyze customer adoption and provide strategic advice.

Conocimientos

Project Management

Customer Experience

Strategic Planning

KPI Analysis

Bilingual (French, English, Spanish)

Descripción del empleo

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing the Customer Success department projects:

identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

• Responsible for Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc.
• Identify growth opportunities and optimize existing and potential channels.
• Develop customized strategies adapted to each client and context, responding to the client's business objectives.
• Work with the product team to adapt the product to the customer's needs.
• Ensure the projects are implemented within contractual obligations and regulatory requirements.
• Prioritize and manage team tasks to ensure client commitments are met.
• Build strong relationships with stakeholders and focus on their satisfaction to manage the customer relationship.
• Analyze customer adoption and usage of the product and offer strategic advice on maximizing and increasing results by utilizing the solution effectively.
• Establish and monitor business KPIs using appropriate tools for proper measurement.
• Achieve established goals through continuous optimization of results.
• Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

• Experience working as a Project Manager for at least 3 years in software development and/or solution deployment projects.
• Previous experience in customer experience/success or equivalent.
• Professional level in French, English, and Spanish.
• Able to meet deadlines and manage tasks effectively.
• The flexible compensation plan includes a base + variable salary, medical and dental insurance, and other benefits.
• Because people are our most important asset, we take good care of our team.
• Because you will be surrounded by an inspiring international team of smart, open-minded, and passionate professionals.
• Because we offer flexibility, trust, and ownership.

We’re strong believers that what matters most are results.