Project Manager - Customer Experience & Digital Processes

Gram Group; Málaga; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading manufacturing company is seeking a proactive Project Manager focused on customer experience and digital processes. The role involves leading initiatives, improving onboarding processes, and enhancing customer satisfaction through collaboration with multiple teams. This mid-senior position offers opportunities in a dynamic and innovative setting, making a direct impact on customer journeys.

Servicios

Dynamic and technology-driven work environment

Career growth opportunities

Impactful work in innovative technology

Formación

• Proven experience in project management in digital or customer experience.
• Strong understanding of B2B or B2B2C environments.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead cross-functional initiatives to elevate customer journey.
• Define and implement customer-facing programs and internal processes.
• Collaborate with different teams to ensure seamless experiences.

Conocimientos

Project Management

B2B environments

Analytical mindset

Stakeholder management

Communication

Herramientas

Odoo

CRM systems

WooCommerce

Automation tools

Review platforms

Descripción del empleo

Project Manager - Customer Experience & Digital Processes

1 month ago Be among the first 25 applicants

Gram Group is a manufacturer of industrial scales focused on making advanced weighing technology more accessible and connected. We are looking for a proactive and tech-savvy Project Manager to lead cross-functional initiatives that elevate the customer journey across our digital and partner channels. This role will be instrumental in improving customer-facing programs and internal processes, ensuring seamless experiences for our distributors, end users, and partners.

Tasks

• Lead the introduction and integration of third-party tools such as review platforms (e.g., Trusted Shops, Trustpilot).
• Define the vision and structure for a future warranty program that supports customer trust and satisfaction, preparing the groundwork for implementation in the coming year.
• Create, unify, and scale our Premium Partner Program across multiple markets.
• Improve the distributor onboarding process with a focus on clarity, speed, and digital enablement.
• Collaborate with marketing, sales, IT, and operations to drive consistent customer touchpoints.
• Identify and implement digital solutions to support customer-centric workflows.
• Monitor KPIs related to customer satisfaction, partner engagement, and onboarding efficiency.

Requirements

• Proven experience in project management, preferably in a digital or customer experience context.
• Strong understanding of B2B or B2B2C environments.
• Familiarity with tools like Odoo, review platforms, CRM systems, WooCommerce, automation tools, and digital workflows.
• Excellent communication and stakeholder management skills.
• Analytical mindset and data-driven decision-making.

What do we offer?

Join a fast-growing and innovative company where your work makes a direct impact.

A dynamic, multicultural, and technology-driven work environment.

Career growth opportunities – we welcome ambitious and talented people who want to develop.

Work with innovative weighing technology that is reshaping the industry.

Join us in building smarter, more connected experiences for the customers and partners who rely on our technology every day.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management
• Industrial Machinery Manufacturing

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Location

Viladecans, Catalonia, Spain 2 months ago

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