Project Manager - Customer Experience & Digital Processes

Gram Group; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Gram Group seeks a proactive Project Manager to enhance customer experiences across its digital and partner channels. This mid-senior level role involves leading initiatives that improve customer-facing programs and internal processes, in collaboration with various departments. Candidates should have proven project management experience in digital or customer experience contexts, alongside familiarity with tools that support customer-centric workflows. Join a fast-growing technology-driven company with ample opportunities for career growth.

Servicios

Dynamic and multicultural work environment

Career growth opportunities

Work with innovative technology

Formación

• Proven experience in project management, preferably in digital or customer experience roles.
• Strong understanding of B2B or B2B2C environments.
• Familiarity with digital solutions and tools.

Responsabilidades

• Lead integration of third-party tools to enhance customer journey.
• Collaborate with various departments to ensure consistent customer experiences.
• Monitor KPIs for customer satisfaction and partner engagement.

Conocimientos

Project Management

Customer Experience

Communication

Stakeholder Management

Analytical Skills

Herramientas

Odoo

CRM systems

Woocommerce

Automation Tools

Descripción del empleo

Project Manager - Customer Experience & Digital Processes

1 month ago - Be among the first 25 applicants

Gram Group is a manufacturer of industrial scales focused on making advanced weighing technology more accessible and connected. We are seeking a proactive and tech-savvy Project Manager to lead cross-functional initiatives aimed at enhancing the customer journey across our digital and partner channels. This role will be key in improving customer-facing programs and internal processes to ensure seamless experiences for our distributors, end users, and partners.

Responsibilities

• Lead the integration of third-party tools such as review platforms (e.g., Trusted Shops, Trustpilot).
• Define the vision and structure for a future warranty program to support customer trust and satisfaction, with implementation planned for the upcoming year.
• Create, unify, and scale our Premium Partner Program across multiple markets.
• Enhance the distributor onboarding process focusing on clarity, speed, and digital enablement.
• Collaborate with marketing, sales, IT, and operations to ensure consistent customer touchpoints.
• Identify and implement digital solutions supporting customer-centric workflows.
• Monitor KPIs related to customer satisfaction, partner engagement, and onboarding efficiency.

Requirements

• Proven experience in project management, preferably in digital or customer experience roles.
• Strong understanding of B2B or B2B2C environments.
• Familiarity with tools such as Odoo, review platforms, CRM systems, Woocommerce, automation tools, and digital workflows.
• Excellent communication and stakeholder management skills.
• Analytical mindset with data-driven decision-making abilities.

What We Offer

• Join a fast-growing, innovative company where your work has a direct impact.
• Dynamic, multicultural, and technology-driven work environment.
• Career growth opportunities for ambitious and talented individuals.
• Work with innovative weighing technology that is reshaping the industry.
• Contribute to building smarter, more connected experiences for our customers and partners.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management
• Industry: Industrial Machinery Manufacturing

Note

This job is active. Apply now to join Gram Group and be part of our innovative team.