Project Manager - Customer Experience & Digital Processes

Gram Group; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

Gram Group, a leader in industrial scales, is looking for a Project Manager focused on customer experience and digital processes. In this dynamic role, you will lead projects that enhance customer interaction and streamline internal operations, driving direct impacts in a multicultural environment. Join a fast-growing and innovative company with opportunities for career advancement while working with transformative technology.

Servicios

Career growth opportunities

Dynamic, multicultural environment

Impactful work in technology

Formación

• Proven experience in project management, especially in digital or customer experience roles.
• Strong understanding of B2B or B2B2C environments.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead the integration of third-party tools to enhance the customer journey.
• Define and implement a future warranty program.
• Collaborate with multiple departments to ensure consistent customer touchpoints.

Conocimientos

Project Management

Customer Experience

Stakeholder Management

Analytical Mindset

Herramientas

Odoo

CRM systems

Woocommerce

Descripción del empleo

Project Manager - Customer Experience & Digital Processes

1 month ago - Be among the first 25 applicants

Gram Group is a manufacturer of industrial scales focused on making advanced weighing technology more accessible and connected. We are seeking a proactive and tech-savvy Project Manager to lead cross-functional initiatives that enhance the customer journey across our digital and partner channels. This role will be key in improving customer-facing programs and internal processes, ensuring seamless experiences for our distributors, end users, and partners.

Tasks

1. Lead the integration of third-party tools such as review platforms (e.g., Trusted Shops, Trustpilot).
2. Define the vision and structure for a future warranty program to support customer trust, preparing for implementation next year.
3. Create, unify, and scale our Premium Partner Program across multiple markets.
4. Enhance the distributor onboarding process focusing on clarity, speed, and digital enablement.
5. Collaborate with marketing, sales, IT, and operations to ensure consistent customer touchpoints.
6. Identify and implement digital solutions supporting customer-centric workflows.
7. Monitor KPIs related to customer satisfaction, partner engagement, and onboarding efficiency.

Requirements

1. Proven experience in project management, especially in digital or customer experience roles.
2. Strong understanding of B2B or B2B2C environments.
3. Familiarity with tools like Odoo, review platforms, CRM systems, Woocommerce, automation tools, and digital workflows.
4. Excellent communication and stakeholder management skills.
5. Analytical mindset with data-driven decision-making abilities.

What We Offer

• Join a fast-growing, innovative company where your work has a direct impact.
• Work in a dynamic, multicultural, and technology-driven environment.
• Career growth opportunities for ambitious and talented individuals.
• Work with innovative weighing technology that is reshaping the industry.
• Be part of building smarter, more connected experiences for our customers and partners.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management
• Industry: Industrial Machinery Manufacturing

Note: The original posting appears to be current, with no indication of expiration.