Project Manager - Customer Experience & Digital Processes

Gram Group; Cartagena; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Gram Group is seeking a proactive Project Manager to lead initiatives enhancing customer experience across digital channels. This mid-senior level role focuses on integrating tools, defining programs for customer trust, and collaborating across teams to improve satisfaction. The position offers career growth opportunities in a dynamic and innovative environment at an industry-leading company.

Servicios

Career growth opportunities

Dynamic, multicultural work environment

Direct impact on customer experiences

Formación

• Proven experience in project management, preferably in digital or customer experience domains.
• Strong understanding of B2B or B2B2C environments.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead the integration of third-party tools to enhance customer experience.
• Define the vision for a warranty program to boost customer satisfaction.
• Collaborate with marketing, sales, IT, and operations for consistency.

Conocimientos

Project Management

Communication

Stakeholder Management

Analytical Mindset

Herramientas

Odoo

CRM Systems

Woocommerce

Digital Workflows

Descripción del empleo

Project Manager - Customer Experience & Digital Processes

1 month ago - Be among the first 25 applicants

Gram Group is a manufacturer of industrial scales focused on making advanced weighing technology more accessible and connected. We are seeking a proactive and tech-savvy Project Manager to lead cross-functional initiatives that enhance the customer journey across our digital and partner channels. This role will be key in improving customer-facing programs and internal processes, ensuring seamless experiences for our distributors, end users, and partners.

Tasks

• Lead the integration of third-party tools such as review platforms (e.g., Trusted Shops, Trustpilot).
• Define the vision and structure for a future warranty program to support customer trust and satisfaction, with implementation planned for the upcoming year.
• Create, unify, and scale our Premium Partner Program across multiple markets.
• Enhance the distributor onboarding process focusing on clarity, speed, and digital enablement.
• Collaborate with marketing, sales, IT, and operations to ensure consistent customer touchpoints.
• Identify and implement digital solutions supporting customer-centric workflows.
• Monitor KPIs related to customer satisfaction, partner engagement, and onboarding efficiency.

Requirements

• Proven experience in project management, preferably within digital or customer experience domains.
• Strong understanding of B2B or B2B2C environments.
• Familiarity with tools like Odoo, review platforms, CRM systems, Woocommerce, automation tools, and digital workflows.
• Excellent communication and stakeholder management skills.
• Analytical mindset and data-driven decision-making capabilities.

What We Offer

Join a fast-growing, innovative company where your work makes a direct impact.

Experience a dynamic, multicultural, and technology-driven work environment.

Enjoy career growth opportunities — we welcome ambitious and talented individuals eager to develop.

Work with innovative weighing technology that is reshaping the industry.

Help us build smarter, more connected experiences for the customers and partners relying on our technology daily.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management
• Industry: Industrial Machinery Manufacturing

Note: This job posting appears active; no indications of expiration are present.