Project Manager

Lexidy; Bilbao; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading company in cybersecurity is seeking a Service Delivery Manager to join their Customer Success team in Bilbao. This role involves ensuring client satisfaction through the effective delivery of high-quality services, managing client relationships, and leading service improvement initiatives. The ideal candidate will have a strong background in cybersecurity and excellent client management skills, along with a proactive approach to problem-solving.

Servicios

Medical insurance

Birthday day off

Dynamic work environment

Formación

• 5+ years of experience in Service Delivery, Customer Success, or similar roles (preferably within cybersecurity).
• Strong understanding of information security frameworks.
• Ability to establish strong relationships with executive-level stakeholders.

Responsabilidades

• Ensure successful delivery and management of services for assigned clients.
• Act as primary point of contact for clients and lead service improvement initiatives.
• Manage priorities, deadlines, and deliveries while collaborating with internal teams.

Conocimientos

Client management

Problem-solving

Analytical skills

Collaboration

Educación

Bachelor’s degree in Engineering or related field

Descripción del empleo

Professionals at Ackcent Cybersecurity have a common goal : to improve the security of our customers, protect their assets from cyber threats, and provide high-quality services through communication and care.

In this position, you will collaborate closely with our security specialists, analysts, and consultants, playing a key role in our Service Delivery Team to ensure the successful delivery of high-quality cybersecurity services.

We are looking for a Service Delivery Manager (SDM) with a strong background in cybersecurity and a passion for client management. As a key member of our Customer Success team, you will be responsible for ensuring the successful delivery of services, acting as the primary point of contact for our clients, and collaborating across all departments to meet their needs. Your role will be crucial in maintaining high customer satisfaction throughout the entire lifecycle of our projects.

Key Responsibilities

• Responsible for client satisfaction by ensuring the successful delivery and management of services for assigned clients.
• Work closely with customers to understand their business needs and align solutions with our services.
• Act as the main point of escalation, detecting and ensuring a prompt resolution of issues.
• Lead weekly service reviews to assess performance and address client concerns.
• Ensure contractual obligations and SLAs are met or exceeded.
• Lead service improvement initiatives to enhance customer experience.
• Develop and maintain strong relationships with stakeholders.
• Lead communication between the client and the rest of the team.
• Manage priorities, deadlines, and deliveries.
• Work closely with internal teams to optimize processes and ensure cross-functional collaboration.
• Identify new business opportunities with existing clients and coordinate with the Sales team.
• Contribute to the development of new cybersecurity services and solutions and the continuous improvement of our services portfolio.

Requirements

• Bachelor’s degree in Engineering or a related field.
• 5+ years of experience in Service Delivery, Customer Success, or similar roles (preferably within cybersecurity).
• Strong understanding of information security frameworks : Threat Modeling, Defense in depth, Data loss protection, Risk assessment, and Security Metrics.
• Strong understanding of the cybersecurity landscape : Cyber kill chain, TTPs, Threat Intelligence, and Malware Business Models.
• Experience working in cloud computing environments.
• Strong ability in managing coordinated delivery of service.
• Team player with a strong collaborative and client-oriented approach.
• Ability to establish strong relationships with executive-level stakeholders.
• Problem-solving mindset, with strong analytical skills and attention to detail.
• Ability to manage priorities, deadlines, and service improvements proactively.
• Proactive and results-driven, with strong follow-up and commitment to service excellence.

What We Offer

• Medical insurance
• Birthday day off
• A dynamic work environment where innovation and collaboration are at the core.

At Ackcent, we celebrate diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, marital status, disability status, or any other condition protected or not by the laws or regulations of the places where we operate. Ackcent does not tolerate any form of discrimination or harassment.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Project Management and Information Technology

Industries : IT Services and IT Consulting

J-18808-Ljbffr