Program Manager, Transportation Network Config & On-Call

Amazon; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Amazon Europe Transportation network seeks a skilled program manager to troubleshoot issues affecting the network, collaborate with Transportation teams, PMs and SDEs, and drive process improvements.

This role includes on-call rotation outside business hours every 8 weeks; candidates should have a Bachelor's degree in CS/Engineering and strong root cause analysis and documentation skills.

Formación

• Bachelor's degree in Computer Science, Engineering or a related field.
• Strong troubleshooting and root cause analysis skills.
• Ability to document processes and share knowledge.
• Experience with incident management or on-call support may be advantageous.

Responsabilidades

• Manage Amazon network configuration and ensure high standards.
• Collaborate with Transportation teams, PMs and SDEs to design and improve processes.
• Mitigate issues with short-term and long-term action plans.
• Document system improvements required for customer experience enhancement.
• Interact with tech teams and operations stakeholders.
• Document quality engineering workflows and best practices.
• Diagnose and resolve operational issues with root cause analysis.
• Participate in on-call rotation outside business hours (every 8 weeks).

Conocimientos

Program management

Root cause analysis

Quality engineering

On-call rotation

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Engineering/IT

Descripción del empleo

Amazon Europe Transportation network seeks a skilled program manager to troubleshoot issues affecting the network, collaborate with Transportation teams, PMs and SDEs, and drive process improvements.

This role includes on-call rotation outside business hours every 8 weeks; candidates should have a Bachelor's degree in CS/Engineering and strong root cause analysis and documentation skills.