Transportation Systems Analyst: Network Quality & On-Call

Amazon; Barcelona; Presencial; EUR 50.000 - 85.000; Jornada completa

Descripción de la vacante

Amazon Spain Services, S.L.U. seeks a Functional Analyst in Transportation Systems, TNC (Transportation Network Configuration), GTS in Barcelona to help optimize the network configuration and support on-call coverage for the Europe network.

You will collaborate daily with Transportation teams, Product Managers and SDEs to design, develop and improve processes, diagnose issues, and document quality practices that enhance customer experience and operational reliability across the network.

Formación

• Bachelor's degree in Computer Science, Engineering or a related field.
• Bachelor's degree in Engineering, Information Technology, a related technical field or equivalent experience.

Responsabilidades

• You will be responsible for Amazon network configuration, ensuring highest standards in the network.
• Work alongside with our Transportation teams, Product Managers and SDEs to design, develop and improve processes while improving the purchase experiences of Amazon users.
• Mitigate issues impacting the network, providing short term mitigations and working on long term action plans for structurally address them
• Scope and document system improvements required for customer experience enhancement
• Interact with tech teams for driving and improving system and processes
• Interact with operations stakeholders improving their customer experience
• Document quality engineering processes, workflows, and best practices to ensure knowledge sharing and maintain a robust knowledge base.
• Diagnose and resolve operational issues, perform detailed root cause analysis, respond to suggestions for enhancements.
• Being part of the oncall rotation, providing support to the operations teams. The oncall shifts will be performed during and outside business hours. It is expected for the candidate to be performing oncall shifts outside of business hours during a continuous week every 8 weeks, based on the team oncall rotation.

Educación

Bachelor's degree in Computer Science, Engineering or a related field

Bachelor's degree in Engineering, Information Technology, a related technical field or equivalent experience

Descripción del empleo

Amazon Spain Services, S.L.U. seeks a Functional Analyst in Transportation Systems, TNC (Transportation Network Configuration), GTS in Barcelona to help optimize the network configuration and support on-call coverage for the Europe network.

You will collaborate daily with Transportation teams, Product Managers and SDEs to design, develop and improve processes, diagnose issues, and document quality practices that enhance customer experience and operational reliability across the network.