Program Director Madrid Spain

Adobe; Madrid; Presencial; EUR 70.000 - 120.000; Jornada completa

Descripción de la vacante

Adobe is seeking a Program Director for its Professional Services Team in Madrid. This role involves leading client projects, managing resources, and ensuring exceptional service delivery. Candidates should have extensive experience in transformational projects and strong leadership skills, with a focus on customer experience management.

Formación

• 10 years of proven experience in delivering complex transformational projects/programs.
• Strong expertise in Customer Experience Management (CXM).
• Exceptional verbal and written communication skills in English and Spanish.

Responsabilidades

• Drive successful delivery of client projects, ensuring business goals are met.
• Manage resources, timelines, and budgets while maintaining client satisfaction.
• Establish and maintain C-level relationships throughout project cycles.

Conocimientos

Leadership Skills

Problem Solving

Communication

Industry Knowledge

Technical Proficiency

Herramientas

Jira

Trello

MS Project

Descripción del empleo

Changing the world through digital experiences is what Adobe is all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, transforming how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from anywhere in the organization, and we know the next big idea could be yours!

The Opportunity

From the moment you wake up until you go to bed, consider the media you consume, the ads you see, the apps you use, the websites you browse, and the online shopping you do. Every single one of those interactions is likely powered by an Adobe product.

We have an exciting opportunity for a Program Director to join our Professional Services Team in Madrid. As a key leader in Adobe's Professional Services organization, you will drive the successful delivery of client projects, ensuring they achieve their business goals using Adobe solutions. You will collaborate closely with client stakeholders and cross-functional teams to manage resources, timelines, and budgets while maintaining outstanding client satisfaction.

If you're ready to deliver impactful results for Adobe's clients in the Iberia Region, we'd love to hear from you.

What you'll do

1. Program Leadership & Strategic Value Creation

• Establish and maintain C-level relationships throughout project cycles to understand customer business objectives and KPIs.
• Act as the primary point of contact for Professional Services engagements, ensuring alignment with teams such as Technical Support, Technical Account Management, and Customer Success.
• Ensure a seamless transition from presales to postsales, translating customer requirements into actionable project plans.
• Develop and deliver CxO-ready presentations, including ROI and TCO analyses, to drive value realization discussions.
• Assess customers' current ('as-is') and future ('to-be') business processes, identifying and prioritizing key use cases and value drivers.

2. Program & Project Management

• Resource Management: Work closely with cross-functional teams including consultants, engineers, and partners to allocate resources effectively and optimize project outcomes.
• Team Leadership: Mentor and guide delivery teams to uphold Adobe's commitment to quality and innovation in customer success.
• Risk Management: Identify potential risks early and implement mitigation strategies to ensure project continuity and success.
• Process Improvement: Advocate for and implement best practices in delivery methodologies (e.g., Agile Scrum) to enhance service quality and efficiency.
• Financial Management: Monitor and manage project budgets, ensuring profitability and alignment with business objectives.

What you'll need to succeed

• Experience: 10 years of proven experience in delivering complex transformational projects/programs.
• Industry Knowledge: Strong expertise in Customer Experience Management (CXM), including Digital Marketing, CRM, and related technologies.
• Regional Expertise: Deep understanding of the Iberian market, including business culture and operational nuances in Spain and Portugal.
• Leadership Skills: Demonstrated ability to lead cross-functional and distributed teams, fostering collaboration and accountability.
• Problem Solving: Strong analytical skills with a track record of resolving complex project challenges.
• Communication: Exceptional verbal and written communication skills in English and Spanish (Portuguese is a plus).
• Technical Proficiency: Experience with project management tools such as Jira, Trello, and MS Project, along with expertise in Agile delivery frameworks.

This position is based in Madrid, Spain.

If you're passionate about driving digital transformation and delivering exceptional client experiences, we encourage you to apply!

At Adobe, you'll be immersed in an exceptional work environment recognized worldwide. You'll be surrounded by colleagues committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely. If you're looking to make an impact, Adobe is the place for you. Discover what our employees say about their careers on the Adobe Life blog and explore the fantastic benefits we offer.

Adobe is an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We believe that when our employees feel appreciated and included, they can be more creative, innovative, and successful. This is what it means to be Adobe For All.

We are committed to accessibility; if you have a disability or special need requiring accommodation during the application process, please contact us.

Adobe values a fair marketplace and has policies to prevent illegal agreements not to recruit or hire each other's employees.

Required Experience: Director

Key Skills: Nurse Management, Program Management, Employee Evaluation, Management Experience, Teaching, Curriculum Development, Administrative Experience, Budgeting, Leadership Experience, Program Development, Supervising Experience, Addiction Counseling

Employment Type: Full-Time

Experience: years

Vacancy: 1