Program Coordinator, Online Stackable Corporate Master’s Programs

IE University; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

IE University is seeking a Program Coordinator for their Online Stackable Corporate Master’s Programs. This full-time role involves managing the enrollment process, delivering online courses, and collaborating with stakeholders to ensure participant satisfaction. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to thrive in a dynamic, international environment.

Formación

• Fluency in English (native level); ideally high level of Spanish.
• Experience with learning management systems is a plus.
• Ability to work in a fast-paced, international environment.

Responsabilidades

• Support enrollment process for online program, ensuring smooth operations.
• Execute end-to-end course delivery for online programs.
• Analyze satisfaction surveys and report findings to improve delivery.

Conocimientos

Customer orientation

Attention to detail

Interpersonal skills

Analytical skills

Problem-solving

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education?IE University Digital Learning department is looking for a Program Coordinator - Online Stackable Corporate Master’s Programsto join its team!

We are seeking a highly skilled and motivated Program Coordinator to join our Operations and Course Management team, mainly focused on online stackable corporate programs. The Program Coordinator will be responsible for carrying out academic, operational, and enrollment-related duties for an online program within the department. This full-time position requires an individual who is detail-oriented, comfortable working with learning management systems, and has a natural gift for customer service.

Why IE University?

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

Our Purpose

At IE University, we foster positive change through education, research, and innovation.

As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

Our People

At IE we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Madrid.

Responsibilities

Your role as Program Coordinator - Online Stackable Corporate Master’s Programs will involve:

• Support during the enrollment process for the online program, coordinating with both internal and external stakeholders.
  • Attend to any administrative duties to ensure smooth completion of the enrollment duties.
  • Give first level technical support when needed by participants.
• Execute the delivery of the online program as part of the Program Management team.
  • End-to-end course delivery for synchronous and asynchronous online programs.
  • Assist participants and faculty before, during, and after the program.
  • Execute satisfaction surveys and corresponding data analysis and reporting.
  • Leverage learning analytics to deliver personalized delivery experience.
• Offer support for the creation of a community of learners during and after the program.
• Prepare necessary presentation materials for meetings and corporate client reports.
• Investigation and testing of innovative educational technology, artificial intelligence, and learning analytics models to improve program delivery and learner satisfaction.

Qualifications

To thrive in this role, you should have:

• Customer orientation and service excellence
• High attention to detail and organized, methodical working style
• Fluency in English (native level). Ideally high level of Spanish.
• Excellent interpersonal, communication, and collaborative skills
• Ability to work in a fast-paced, international environment and adapt to changing business needs
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience working with learning management systems or program delivery is a plus
• This role will be working with clients in the Middle East and could, in exceptional occasions, entail working on Sundays instead of Fridays to align with client working schedules.

It’s time to bring your best and make your mark.Now the choice is yours!

If you want to be part of this educational revolution,we invite you to apply and be part of our amazing team at IE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.