Program Assistant

Krashlando; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una institución educativa transformadora busca un Asistente de Programa para unirse a su equipo dinámico e internacional. En este papel, serás el primer punto de contacto para estudiantes y profesores, gestionando tareas administrativas esenciales para el funcionamiento del programa. Con un enfoque en la comunicación efectiva y la organización, contribuirás a la logística y operaciones del programa, asegurando un alto estándar de servicio. Si tienes un deseo fuerte de trabajar en un entorno multicultural y posees habilidades excepcionales en comunicación y organización, esta es una oportunidad emocionante para hacer una diferencia en la educación.

Formación

• Licenciatura preferida con fluidez en inglés y español.
• Excelentes habilidades organizativas y de comunicación.

Responsabilidades

• Atender y apoyar a estudiantes y profesores diariamente.
• Gestionar un alto volumen de correos electrónicos y consultas.

Conocimientos

Comunicación en inglés

Comunicación en español

Organización

Trabajo en equipo

Atención al cliente

Educación

Licenciatura

Herramientas

Microsoft Office

Excel

Descripción del empleo

Are you interested in joining a dynamic and international team of professionals to transform education? IE University is looking for a Program Assistant to join its team!

Why IE University?

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.

Our Purpose

At IE University, we foster positive change through education, research, and innovation. As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.

Our People

At IE we are:

1. People-driven
2. Change Builders
3. Knowledge Champions

Role Overview

The Program Assistant is the first point of contact with students and professors on a day-to-day basis. This role involves assisting the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of the program. The Program Assistant will manage communication flows, support program logistics and operations, and ensure a high standard of service for students and faculty.

Key Action Areas:

1. Interaction with Students and Professors:
   Attend and support students and professors daily, addressing queries and providing assistance with empathy and professionalism.
2. Manage a high volume of emails and respond promptly to student queries.
3. Liaise and coordinate with other departments (Registrar, Planning, etc.) on a wide range of administrative issues.
4. Process internal expense reports and manage logistics for program deliveries, including catering, extracurricular events, and travel arrangements.
5. Compile and update databases with student information.
6. Contribute to the preparation and editing of reports and presentations.
7. Analyze existing data-gathering systems and procedures to support their improvement and the development of new ones.
8. Produce and translate documents, briefing papers, reports, and presentations to support Directors in their tasks.

Internal Development:

1. Support short, medium, and long-term projects related to logistics, planning, and communication with various departments.
2. Handle sensitive information, including grades and ethics committee matters, with precision.
3. Address concerns and queries from faculty and front-office colleagues, providing quick and effective solutions.
4. Utilize Excel for capturing and recording data, applying shortcuts and formulas, and sorting and filtering information.
5. Serve as a liaison between professors, internal stakeholders, and occasionally external parties, addressing questions and comments related to program academics, logistics, and administrative tasks.

Requirements:

1. Bachelor's Degree is preferred.
2. Fluency in both English and Spanish, with excellent communication skills (verbal and written).
3. Proven track record of customer interface, excellent organizational skills, and a can-do attitude.
4. Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
5. Curious, open to learning, and with strong team-working skills.
6. Strong desire to work in a multicultural environment.
7. Candidates must possess a valid EU work permit.