Production Support & Service Desk Engineer — Data Ops

Orange Business; Madrid; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Restaurant tickets

Health insurance

Training opportunities

Certifications

Flexible remuneration

Descripción de la vacante

Orange Business Digital Services Spain is seeking a Support Technician to join a strategic telecommunications project, taking ownership of operational activities and contributing to service stability, data-driven improvements, and high-quality incident resolution.

You will monitor KPIs, work on 24/7 on-call shifts, and help create customer value through proactive maintenance, documentation, and cross-team collaboration in a hybrid Madrid-based role.

Formación

• Degree or technical background in Telecommunications, Computer Science, Systems Engineering, Data Analytics, or similar.
• 2-4 years of experience in Service Desk environments, Operations & Maintenance (O&M), or production support.
• Python knowledge for automation and operational improvements is a plus.

Responsabilidades

• Incident and Problem Management: Analyze, diagnose, and resolve incidents; identify root causes and preventive actions.
• Service Monitoring & KPIs: Monitor KPIs, validate tasks, analyze deviations.
• 24/7 On-Call Support: Participate in rotating shifts for incidents and maintenance.
• Proactive Maintenance: Execute preventive tasks and document procedures and lessons learned.

Conocimientos

Autonomy

Analytical thinking

Prioritization

Communication

Proactive mindset

Educación

Degree or technical background in Telecommunications/CS/Systems/Data Analytics

Herramientas

ITSM tools (OWS)

Power BI

SQL

Descripción del empleo

Orange Business Digital Services Spain is seeking a Support Technician to join a strategic telecommunications project, taking ownership of operational activities and contributing to service stability, data-driven improvements, and high-quality incident resolution.

You will monitor KPIs, work on 24/7 on-call shifts, and help create customer value through proactive maintenance, documentation, and cross-team collaboration in a hybrid Madrid-based role.