Product Support Technician

Autek; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading technology group in the Defence sector, providing technical support for cross-domain products. As a key member of the team, you will resolve incidents and assist in product deployment, ensuring high-quality service in secure environments. We offer personalized career development, competitive compensation, and a wellbeing program that includes health insurance and training. If you're ready to take on new challenges in a dynamic environment, apply now!

Servicios

Health Insurance

Dental Insurance

Accident Insurance

Free Fruit and Coffee

Wellbeing Training

Relocation Package

Formación

• Experience in product support, preferably in communications or cybersecurity.

Responsabilidades

• Provide remote support and resolve incidents related to products.
• Participate in commissioning and deployment of products.
• Collect customer feedback and proposals for improvement.

Conocimientos

TCP/IP Networks

PKI

Network Traffic Analysis

Cybersecurity

Herramientas

Wireshark

tcpdump

Descripción del empleo

Do you want to face new challenges without giving up the stability of a highly experienced technology group? At GMV…

We are expanding our teams in the Defence sector to be part of the technical support team for our cross domain products (secure exchange of information between different security domains).

WHAT CHALLENGE WILL YOU BE TAKING ON?

In our team, you will provide remote support to our customers and resolve incidents related to our products deployed in high security environments. You will participate in the commissioning of the products and you will be in charge of collecting customer needs and proposals for improvement in order to provide high quality technical support.

Among the most relevant duties, you will participate in the resolution of incidents and doubts of use of our products, in the assistance to the deployment in the commissioning at customers, deployment in test environments (mock-ups), and demonstration (pilots), as well as obtaining feedback from customers: proposals for improvement and identification of new needs.

WHAT DO WE NEED IN OUR TEAM?

For this position, we are looking for technicians with experience in product support, preferably in communications or cybersecurity.

The most relevant skills will be: ability to analyze communications in TCP/IP networks (addressing, routing, firewalls, etc.), PKI (certificate management, secure protocols, etc.), network traffic (Wireshark, tcpdump), application protocols (POP, IMAP, SMTP, FTP, HTTP...), environment virtualization, knowledge and interest in cybersecurity.

WHAT DO WE OFFER?

Personalized career plan development and training.

National and international mobility. Do you come from another country? We can offer you a relocation package.

Competitive compensation with ongoing reviews, flexible compensation, and discounts on brands.

Wellbeing program: Health, dental, and accident insurance; free fruit and coffee; physical, mental, and financial health training, and much more!

In our recruitment processes, you will always have telephone and personal contact, face-to-face or online, with our talent acquisition team. If you are contacted through any other process, please write to our team at [contact email].

We promote equal opportunities in recruitment, and we are committed to inclusion and diversity.

WHAT ARE YOU WAITING FOR? JOIN US

If you have any questions, please do not hesitate to contact Diego Hernandez Rojo, in charge of this vacancy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology and Engineering
• Industries: Software Development, Computer and Network Security, and IT Services and IT Consulting

J-18808-Ljbffr