Product Support Specialist JR – Barcelona (Iberia)

Stryker; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global leader in medical technology is seeking a Product Support Specialist to provide exceptional service in Joint Replacement procedures, including robotic surgeries. This role involves training healthcare professionals and managing customer relationships. Candidates should have a relevant degree, at least 2 years in healthcare, and fluency in Spanish and English. Competitive salary and company car provided, with significant travel in Spain and Portugal.

Servicios

Company Car

MAKO Product Training

Career development opportunities

Competitive salary

Recognition of performance

Formación

• Minimum 2 years of experience working in healthcare.
• Native or C2 level of Spanish and advanced level of English (C1 minimum).
• Strong knowledge of the healthcare industry.

Responsabilidades

• Servicing existing and new customer base.
• Providing support for MAKO robotic procedures.
• Training healthcare staff on Stryker products.

Conocimientos

Sales Experience

Customer Service

Communication skills

Educación

Bachelor's degree in engineering or related field

Descripción del empleo

Work Flexibility :

The Jobs Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Learn more about the Mako robot :

more about the Joint Replacement implants :

Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with training on Stryker products.
• Working closely with team members within the defined region and the Regional Sales Manager to ensure customer service levels are best in class.
• Auditing theatre Stryker stock (implants disposables and instruments) managing consignment inventory and ensuring good asset management practice.
• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
• Implementation of training provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and / or support.
• Maintaining a basic business plan highlighting daily weekly and monthly objectives.
• Developing an understanding of the local healthcare environment and regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager).

What you need

Minimum Qualifications

• Bachelors degree in engineering healthcare or related experience / training in a medical scientific technical field
• Minimum 2 years of experience working in healthcare
• Native or C2 level of Spanish and advanced level of English (C1 minimum)
• Strong knowledge of the healthcare industry

Preferred Qualifications

• Sales experience working with implants will be a plus
• Experience working in Operating rooms
• Experience working with tenders in regulated environments
• MBA or Masters

Role details

• Territory : Spain & Portugal (Iberia)
• Based Location : Barcelona
• Type : Field
• Travel percentage : 80% travel in iberia (20% base location)
• Presence in OR : 90%

What We Offer

• Company Car. As this is a field-based role with regular on-site meetings with customers you will be provided with a customized company car including fuel card and all services.
• MAKO Product Training. To become a certified MAKO Product Specialist you will complete a 6-month product training in English including co-travelling surgerys observation in the operating room and a final exam.
• Flat hierarchies and responsibility. Through flat hierarchies we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us you will receive a competitive salary commensurate with your job.
• Recognition of your performance. At our company outstanding individual and cross-functional team performance is rewarded. Ideas projects or other exceptional achievements can be submitted for various awards on a local and global level.

Stryker is a global leader in medical technologies and together with its customers is driven to make healthcare better. The company offers innovative products and services in MedSurg Neurotechnology Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world Stryker impacts more than 150 million patients annually.

Travel Percentage : 80%

Required Experience : IC

Key Skills

Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy

Employment Type : Full-Time

Experience : years

Vacancy : 1