Product Success Manager (Strategic Customer Success)

SEMrush; Valladolid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join Semrush as a Product Success Manager, where you'll build relationships with key stakeholders and drive customer value through tailored strategies. With a focus on digital marketing technologies, you'll ensure customers leverage Semrush effectively. Enjoy a supportive work environment with unlimited PTO and flexi benefits.

Servicios

Unlimited PTO

Flexi benefits for hobbies

Employee support programs

Family support aid

Employee resource groups

Office amenities and social events

Training, courses, and conferences

Gifts for employees

Formación

• 4-6+ years in Customer Success or Account Management, especially with enterprise customers.
• Experience with marketing and SEO tools like BrightEdge or SimilarWeb.
• Strong communication skills for diverse audiences.

Responsabilidades

• Build and nurture relationships with key stakeholders.
• Conduct business reviews to demonstrate ROI of Semrush tools.
• Develop onboarding and implementation plans for customers.

Conocimientos

Relationship Building

Problem Solving

Communication

Project Management

Data Analysis

Herramientas

MarTech Platforms

SEO Tools

Descripción del empleo

Product Success Manager (Strategic Customer Success)

location_on Spain

Hi there!

We are Semrush, a global tech company developing our own product – a platform for digital marketers.

Are you ready to be a part of it? This is your chance! We’re hiring for a Product Success Manager (Strategic Customer Success).

Tasks in the role

1. Relationship Building: Build and nurture strong relationships with key stakeholders, including senior marketing executives, marketing operations teams, tech- and SEO teams. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
2. Best-In-Class Service and Renewal Support: Support Strategic CSM in renewal and expansion strategies and processes, delivering top-tier service.
3. Drive Customer Value: Collaborate closely with customer stakeholders to create and link key workflows within their marketing operations to the business value Semrush provides. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
4. Executive Business Reviews: Conduct regular business reviews with Strategic CSM to demonstrate how Semrush tools deliver ROI. Offer tailored strategies and insights to help customers meet their goals, and discuss new products and solutions.
5. Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements based on customer feedback. Stay informed about customer objectives, industry market conditions, and competitive intelligence to identify opportunities and threats.
6. Deliver Best-In-Class Onboarding & Implementation: Develop customized onboarding and implementation plans. Provide insights at each touchpoint to enhance the customer experience and advance Semrush’s mission.
7. Collaborative Problem Solving: Partner with internal teams (Product, Sales, Support) to resolve complex customer challenges.
8. Performance Tracking & Reporting: Use data to provide insights and track KPIs. Present reports and strategic recommendations to stakeholders.

Who we are looking for

1. 4-6+ years of experience in Customer Success, Account Management, or related roles, especially with enterprise customers in MarTech or SaaS.
2. Experience with platforms like BrightEdge, Conductor, Botify, SimilarWeb, or other enterprise marketing and SEO tools.
3. Proven ability to build strong relationships across different seniority levels.
4. Excellent problem-solving skills and ability to tailor solutions for enterprise needs.
5. Strong communication skills, both verbal and written, capable of explaining complex concepts to technical and non-technical audiences.
6. Deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
7. Ability to analyze customer data to generate insights and decision-making support.
8. Strong project management skills for handling multiple initiatives for large enterprise clients.
9. Adaptability to ambiguity and rapid change in a global environment.

You share our values: Trust, Sense of Ownership, and Enthusiasm for Constant Change.

We offer a supportive work environment with benefits such as:

• Unlimited PTO
• Flexi benefits for hobbies
• Employee support programs
• Family support aid
• Employee resource groups
• Office amenities and social events
• Training, courses, and conferences
• Gifts for employees

About Semrush

Semrush is a leading SaaS platform for online visibility management, enabling global businesses to optimize their digital marketing efforts. With over 16 years of development, numerous awards, and a public listing on NYSE, we serve over 10 million users worldwide, with a growing team of over 1,700 employees.

Our Diversity, Equity, and Inclusion commitments

We are an equal opportunity employer committed to creating an inclusive environment. We encourage applications from all backgrounds and do not discriminate based on any protected class. Even if you don’t meet all requirements, we welcome your application!

We look forward to welcoming you to our team!