Product Success Manager (Strategic Customer Success)

SEMrush; Bilbao; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Join a leading tech company as a Product Success Manager, where you'll leverage your expertise to enhance customer relationships and drive success using our innovative SaaS platform. Be a part of a dynamic team that values Trust, Ownership, and Enthusiasm for Constant Change. If you have a strong background in customer success and a passion for digital marketing, we invite you to apply and make an impact!

Servicios

Unlimited PTO

Flexible benefits

Employee support programs

Team-building

Training

Formación

• 4-6+ years in Customer Success or Account Management focusing on enterprise customers.
• Proven ability to build relationships at senior levels.
• Deep understanding of digital marketing technologies.

Responsabilidades

• Build and nurture relationships with senior marketing executives.
• Support customers in maximizing the value of Semrush.
• Conduct executive business reviews to demonstrate ROI.

Conocimientos

Customer Success Management

Strong Communication Skills

Relationship Building

Problem Solving

Digital Marketing Technologies

Project Management

Herramientas

BrightEdge

Conductor

Botify

SimilarWeb

Descripción del empleo

Product Success Manager (Strategic Customer Success)

Location: Spain

Hi there!

We are Semrush, a global tech company developing our own product – a platform for digital marketers.

Are you ready to be a part of it? This is your chance! We’re hiring for a Product Success Manager (Strategic Customer Success).

Tasks in the role

1. Relationship Building: Build and nurture strong relationships with key stakeholders, including senior marketing executives, marketing operations teams, tech- and SEO teams. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
2. Best-In-Class Service and Renewal Support: Support Strategic CSM in renewal and expansion strategies and processes, delivering top-tier service.
3. Drive Customer Value: Collaborate with customer stakeholders to create and link key workflows within their marketing operations to the business value Semrush provides. Ensure customers understand how features and tools enhance their marketing objectives.
4. Executive Business Reviews: Conduct regular reviews to demonstrate ROI and offer strategic insights, discussing new relevant products and solutions.
5. Customer Advocacy: Act as the voice of the customer, advocating for improvements based on feedback. Stay informed about customer objectives, market conditions, and competitors to identify opportunities and threats.
6. Onboarding & Implementation: Develop customized onboarding plans and deliver insights at each touchpoint to enhance the customer experience.
7. Collaborative Problem Solving: Partner with internal teams to solve complex customer challenges.
8. Performance Tracking & Reporting: Use data to provide insights, track KPIs, and present reports and recommendations.

Who we are looking for

• 4-6+ years in Customer Success, Account Management, or related roles, focusing on enterprise customers, preferably in MarTech or SaaS.
• Experience with BrightEdge, Conductor, Botify, SimilarWeb, or other enterprise marketing/SEO platforms.
• Proven ability to build relationships at various seniority levels.
• Excellent problem-solving skills and ability to tailor solutions.
• Strong communication skills for technical and non-technical audiences.
• Deep understanding of digital marketing technologies.
• Ability to analyze customer data for insights and decision-making.
• Strong project management skills.
• Adaptability in a rapidly changing environment.

You share our values: Trust, Ownership, and Enthusiasm for Constant Change.

We offer a supportive work environment with benefits such as unlimited PTO, flexible benefits, employee support programs, team-building, training, and more.

About Semrush

Semrush is a leading SaaS platform for online visibility management, enabling global businesses to optimize their digital marketing efforts. With over 10 million users worldwide, we are committed to innovation and excellence. We are also dedicated to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

We look forward to your application!