Product Specialist - Onboarding and B2B Trainer

The Fork; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading restaurant booking platform is seeking a motivated B2B Trainer to support restaurants in digitalization and provide tailored training. This full-time role requires a proactive attitude, experience in B2B environments, and the ability to communicate effectively in both Spanish and English. Enjoy benefits like a flexible work environment, competitive salary, and opportunities for growth in a diverse team.

Servicios

Competitive salary

Bonus and equity

Flexible working environment

Lunch vouchers

Health insurance fully covered

Team-building events

Formación

• At least one year experience in B2B prospecting and customer management.
• Languages: Native Spanish and high-level English required.

Responsabilidades

• Train new restaurants in software solutions.
• Adapt pitch to various types of restaurants.
• Encourage digitalization of their business.
• Create opportunities to upsell and cross-sell products.

Conocimientos

Self-motivated

Customer-oriented

Good problem-solving skills

Team player

Excellent communication skills

Teaching skills

Herramientas

Salesforce

Descripción del empleo

Join our Movement and Champion Restaurant Culture!

At TheFork, we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect a broad community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We're part of the Tripadvisor Group and proud to build a diverse, people-first culture where respect, ownership, growth, and the 'better together' values thrive.

If you're passionate about food technology and making a real impact, your seat at the table is ready.

Discover life at TheFork

What you will do :

• The B2B Trainer will focus on training our new restaurants in our software solutions.
• You will adapt your pitch to various types of restaurants via phone, in-restaurant, or virtual trainings.
• You will help restaurants understand that digitalization is a development step for their business.
• You will encourage change in their working methods and proper use of our services.
• Create opportunities to upsell and cross-sell products.
• Availability to travel.
• The role requires the ability to work independently to meet individual and team goals supporting the Spanish region.

Who you are :

• Self-motivated with a proactive attitude.
• Pedagogical and customer-oriented.
• Good problem-solving skills.
• Experience with e-learning platforms and SaaS systems.
• Team player, results-oriented, dynamic, perseverant, with strong influencing, instructional, and teaching skills.
• At least one year experience in B2B prospecting and customer management, preferably in online leisure or restaurant environments.
• Languages: Native Spanish and high-level English.
• Excellent communication and interpersonal skills.
• Serious, committed, polite, and positive attitude.
• Experience working with restaurants.
• Knowledge of Salesforce is a bonus.

What we offer you

• An awesome team (not everybody likes our jokes but we try our best).
• A temporary contract (maternity leave - 9 months).
• Flexible working environment (2 days home office per week).
• Competitive salary, bonus, and equity (yes, equity!).
• Lunch vouchers for each working day.
• International teams with over 30 nationalities and 16 offices worldwide.
• Highly inclusive work environment.
• Lifestyle benefits including leisure, family support, travel, etc.
• Continuous learning programs and free Calm app access.
• Work/life balance programs.
• Health insurance fully covered.
• Life and disability insurance at no cost.
• Modern offices with dining, coffee points, and leisure areas.
• Team-building events (we love karaoke!).

If you're the right person and excited to join TheFork, don't miss this opportunity. We are waiting for you!

We believe in diversity and inclusion, welcoming everyone regardless of background or characteristics. We aim to help you reach your full potential, bringing your unique perspectives to disrupt the restaurant industry and improve from good to great.

TheFork is committed to fair recruitment. If you need support during the application process due to health or disability, please contact our HR team for assistance.

LI-AD2

Required Experience :

Unclear seniority level.

Key Skills

Sales, marketing, customer service, communication, military experience, retail sales, product demos, customer support, product management, product development, Unity, microscopy.

Employment Type :

Full Time

Experience :

Years

Vacancy :

1