Product Owner for Support Portal

Keysight Technologies; Málaga; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Product Owner to manage the Keysight Support Portal. You will define product vision, prioritize a backlog, and enhance customer experiences using Salesforce and AI technologies. This role demands strong stakeholder management and agile methodology familiarity, making it essential for the successful delivery of web and mobile applications.

Formación

• Minimum of 5 years of experience as a Product Owner.
• At least 3 years’ experience with the Salesforce ecosystem.
• Product Owner certification is strongly preferred.

Responsabilidades

• Own and drive the product vision for the Keysight Support Portal.
• Curate and manage the product backlog, prioritizing features and enhancements.
• Provide acceptance criteria and manage stakeholder engagement.

Conocimientos

Stakeholder Management

Customer-Centric Mindset

Agile Methodology

Educación

Bachelor Degree in Computer Science, Information Systems, or equivalent

Descripción del empleo

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About The Team

You will be a part of a current team of product owners, business analysts, project managers, and UI/UX designers, all working with the development, QA, support, service delivery, other teams to deliver a stellar customer experience across multiple touch points. The immediate focus of this position will be with Salesforce web and mobile portal applications and related workflows and systems.

Responsibilities

As a Product Owner for the Keysight Support Portal at Keysight Technologies, your responsibilities will include:

• Own and drive the product vision: You’ll help define the long-term strategic direction for the Keysight Support Portal, that provides an intuitive experience for customers, taking into consideration new AI technologies that improve the journey, self-service, and resolution outcomes for all.
• Curating and managing the product backlog: You’ll clearly define and prioritize features, enhancements, and bug fixes, ensuring that the development and QA teams focus on valuable functionality.
• Providing acceptance criteria: You’ll collaborate with stakeholders to define clear criteria for feature completion and quality, in a timely manner that helps facilitate the Agile Scrum process.
• Managing stakeholders: You’ll engage with business stakeholders, customers, as well as the support and delivery team to align product strategy and drive execution, including managing end-to-end projects.
  
  

Qualifications

• Bachelor Degree in Computer Science, Information Systems, or equivalent.
• Minimum of 5 years of experience as a Product Owner.
• At least 3 years’ experience with the Salesforce ecosystem
• At least 5 years delivering web and mobile based applications, used by customers (not just internal applications).
• Previous experience with AI based solutions such as Coveo is highly desired.
• Product Management Expertise: Being able to develop a deep understanding of customer needs and translate them into actionable product strategy and features, including UI/UX interface designs and wire frames.
• Strategic Vision: As a Product Owner, you’ll define the long-term vision for the product. This involves considering future trends, technological advancements (such as AI integration).
• Stakeholder Management: Effective communication and collaboration with various stakeholders—development teams, business leaders, customers, and end-users—are essential. You’ll need to balance competing priorities and ensure alignment.
• Agile Methodology: Familiarity with Agile practices is crucial. You’ll manage the product backlog, prioritize features, and work closely with the development team during sprints. Product Owner certification is strongly preferred.
• Customer-Centric Mindset: Prioritizing the best possible customer experience is at the core of your role. Empathy for end-users and the ability to advocate for their needs are vital.
• Technical Acumen: While you don’t need to be a developer, understanding technical concepts related to Salesforce helps you make informed decisions and communicate effectively with the engineering team.
  
  

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***