Product Owner, Customer Experience & Engagement Analytics, Price Intelligence

buscojobs España; Valencia; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

Deutsche Telekom IT Spain is seeking a Product Owner to lead the development of AI-enhanced customer experiences and engagement analytics. This role involves creating a strategic roadmap, prioritizing customer insights, and ensuring product scalability while fostering a culture of innovation. The company offers a dynamic work environment and promising career development opportunities.

Servicios

International, positive, dynamic work environment

Modern office in the city centre

Excellent opportunities for professional and personal development

Flexible Compensation Plan

Life and accident insurance

Formación

• Required 3-5+ years product management experience in CX analytics, CRM, or MarTech.
• Proven experience leveraging AI/ML, generative AI, CRM, and customer analytics.

Responsabilidades

• Develop strategic roadmap leveraging generative AI for personalized interactions.
• Transform customer data into actionable AI-driven insights.
• Prioritize initiatives based on clear business KPIs.

Conocimientos

Generative AI

Customer Empathy

Advanced Data Analytics

CX Innovation

Privacy Compliance

Agile Methodologies

Educación

Degree in Business, Marketing, Statistics, or related field

Descripción del empleo

We are Deutsche Telekom IT Spain, located in a digital, scientific, and cultural hub of Spain - Valencia.

We work as part of T-Systems Iberia though with a separate structure and projects. Our team is growing and we are looking forward to meeting talented employees! With our highly skilled engineers and experts, we are committed to continue developing the culture of creativity and agility, foster innovations, and be an international tech center!

We are looking for the Product Owner!

Mission : lead development for AI-enhanced customer experience, price intelligence and engagement analytics, enabling personalized, effortless digital experiences and measurable business outcomes for B2B customers.

Key Responsibilities :

• Develop strategic roadmap leveraging generative AI for personalized interactions and innovative digital self-service capabilities.
• Transform diverse customer data into actionable AI-driven insights and recommendations directly enhancing customer engagement and retention.
• Prioritize initiatives by clear business KPIs such as revenue uplift, churn reduction, NPS improvements, and customer success metrics.
• Govern product development ensuring scalability, compliance, and alignment with the strategic target architecture.
• Analyze business use cases, prioritize collaboratively with business stakeholders based on customer insights, and generate actionable use cases such as data-driven Next Best Offer (NBO).

Required Qualifications :

• Degree in Business, Marketing, Statistics, or related field.
• 3-5+ years product management experience in CX analytics, CRM, or MarTech.
• Proven experience leveraging AI / ML, generative AI, CRM, and customer analytics.

Desired Skills : Generative AI, Customer Empathy, Advanced Data Analytics, CX Innovation, Privacy Compliance, Agile Methodologies

What we offer :

• International, positive, dynamic, friendly, and motivated work environment.
• Modern office in the city centre.
• Excellent opportunities for professional and personal development.
• Flexible Compensation Plan.
• Life and accident insurance.

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