product owner, customer experience

Deutsche Telekom; Valencia; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Deutsche Telekom is seeking a Product Owner in Valencia to lead AI-enhanced customer experience initiatives. The role involves developing strategic roadmaps, prioritizing data-driven projects, and ensuring product development aligns with customer engagement goals. Join a dynamic team focused on innovation and customer success.

Servicios

An international, positive, dynamic work environment

Modern office in the city center

Excellent opportunities for professional development

Flexible compensation plan

Life and accident insurance

Formación

• 3-5+ years of product management experience in CX analytics, CRM, or MarTech.
• Proven experience with AI / ML, generative AI, CRM, and customer analytics.

Responsabilidades

• Develop a strategic roadmap leveraging generative AI for personalized interactions.
• Transform diverse customer data into actionable AI-driven insights.
• Oversee product development ensuring scalability and compliance.

Conocimientos

Generative AI

Customer Empathy

Advanced Data Analytics

CX Innovation

Privacy Compliance

Agile Methodologies

Educación

Degree in Business, Marketing, Statistics, or related field

Descripción del empleo

PRODUCT OWNER, CUSTOMER EXPERIENCE & ENGAGEMENT ANALYTICS, PRICE INTELLIGENCE

Get AI-powered advice on this job and more exclusive features.

We are Deutsche Telekom IT Spain, located in Valencia, a hub of digital innovation, science, and culture.

We operate as part of T-Systems Iberia with a separate structure and projects. Our team is expanding, and we are eager to meet talented professionals With highly skilled engineers and experts, we are committed to fostering a culture of creativity and agility, promoting innovation, and establishing an international tech hub.

We are seeking a Product Owner

Mission : Lead the development of AI-enhanced customer experience, price intelligence, and engagement analytics to enable personalized, effortless digital experiences and measurable business outcomes for B2B customers.

Key Responsibilities :

• Develop a strategic roadmap leveraging generative AI for personalized interactions and innovative digital self-service capabilities.
• Transform diverse customer data into actionable AI-driven insights and recommendations to enhance customer engagement and retention.
• Prioritize initiatives based on clear business KPIs such as revenue uplift, churn reduction, NPS improvements, and customer success metrics.
• Oversee product development to ensure scalability, compliance, and alignment with strategic architecture.
• Analyze business use cases, collaborate with stakeholders to prioritize, and generate actionable use cases like data-driven Next Best Offer (NBO).

Required Qualifications :

• Degree in Business, Marketing, Statistics, or related field.
• 3-5+ years of product management experience in CX analytics, CRM, or MarTech.
• Proven experience with AI / ML, generative AI, CRM, and customer analytics.

Desired Skills : Generative AI, Customer Empathy, Advanced Data Analytics, CX Innovation, Privacy Compliance, Agile Methodologies

What we offer :

• An international, positive, dynamic, friendly, and motivated work environment.
• Modern office located in the city center.
• Excellent opportunities for professional and personal development.
• Flexible compensation plan.
• Life and accident insurance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Engineering
• Technology, Information and Media

J-18808-Ljbffr