Product Owner / BA Assisted Channels Installments

Cognizant; Madrid; Presencial; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

A leading company in the banking sector is seeking a Product Owner / BA to enhance transactional efficiency for assisted channels. In this role, you will define strategies, collaborate with cross-functional teams, and ensure compliance while optimizing the customer experience. Experience in banking operations is essential.

Formación

• Experience in banking operations and products.
• Ability to prioritize and analyze market trends.
• Regulatory compliance knowledge is essential.

Responsabilidades

• Lead and optimize front-end banking product for assisted channels.
• Define strategies for continuous improvement of banking operations.
• Collaborate with teams to design solutions that minimize operational errors.

Conocimientos

Banking operations

Customer experience optimization

Strategy definition

Cross-functional collaboration

Regulatory compliance

Herramientas

CRM Dynamics

Genesys Cloud

Descripción del empleo

We are looking for a Product Owner / BA with experience in banking operations and products to lead and optimize the transactional front-end product for assisted channels (Branch and Contact Center). This role is essential to ensuring operational efficiency, regulatory compliance, and an enhanced customer experience through the development of useful, efficient, and innovative solutions.

Responsibilities

• Define and oversee strategies for the continuous improvement of banking operations, including front-end workflows for customer accounts, cards, payments, transfers, and more, always focusing on the needs of assisted channel users (Branch and Contact Center).
• Collaborate with cross-functional teams (Technology, Risk, Compliance, etc.) to design front-end solutions that optimize efficiency and minimize operational errors.
• Prioritize banking operations initiatives in the backlog, ensuring alignment with business objectives.
• Implement improvements in key processes to maximize agility, reduce costs, and maintain high-quality standards.
• Analyze market trends, customer feedback, and the competitive landscape to identify opportunities for innovation and design enhancements.
• Monitor product performance using key metrics and implement improvements to optimize results.
• Ensure regulatory compliance in all banking operations and implemented processes.
• Nice to have : experience in CRM Dynamics or Genesys Cloud
• Experience in installment processes and international projects

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