Business Expert - Order-To-Cash and Transport Management (m / f / d)

Ineosteamuk; Barcelona; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior Digital Channel Specialist to lead the transformation of customer support through innovative chatbot experiences. In this exciting role, you will leverage your expertise in AI-driven interactions to design and optimize solutions that empower users. Collaborating across various teams, you will ensure that chatbots evolve alongside the company's product offerings, enhancing customer satisfaction and engagement. If you are passionate about AI innovation and eager to make a significant impact in digital support, this opportunity is perfect for you.

Servicios

Career progression pathways

Mentoring programs

Culture of innovation

Flexible work environment

Corporate Responsibility Employee Programs

Formación

• 5+ years in digital support with expertise in AI chatbots and conversational frameworks.
• Strong skills in data analytics to enhance chatbot performance.

Responsabilidades

• Design and optimize chatbot interactions for enhanced customer satisfaction.
• Collaborate with teams to implement and refine chatbot functionalities.

Conocimientos

AI-driven chatbots

Conversational AI frameworks

Digital support experience

Data interpretation

Digital marketing strategies

Agility in experimentation

Herramientas

Qlik Sense

QlikView

ChatGPT

Jasper

Descripción del empleo

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI / ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

Senior Digital Channel Specialist, Chatbot Experience Role

Are you ready to revolutionize customer support with cutting-edge chatbot experiences? As a Senior Digital Channel Specialist focused on chatbot innovation, you’ll design and optimize AI-driven, human-like interactions that empower users to solve problems independently. This role combines technical expertise, creative problem-solving, and data-driven strategies to deliver intuitive self-service solutions that enhance customer satisfaction. You’ll collaborate across teams to shape and refine chatbot functionality, ensuring it evolves alongside Qlik’s innovative product ecosystem.

What makes this role interesting?

• Lead the design of conversational AI that proactively guides customers, making every interaction seamless and impactful.
• Use advanced analytics tools like Qlik Sense and QlikView to uncover insights and refine chatbot interactions for maximum effectiveness.
• Collaborate with cross-functional teams, including engineering, product, UX, and content, to deliver integrated and user-focused chatbot solutions.
• Be at the forefront of AI innovation, leveraging tools like ChatGPT and Jasper to create dynamic, adaptable conversational flows.
• Enjoy the freedom to independently manage complex projects, from ideation to execution, in a fast-paced and innovative environment.

Here’s how you’ll be making an impact:

• Design and refine chatbot conversations that simulate proactive, human-like guidance, enabling customers to resolve issues effortlessly.
• Partner with development teams to implement and deploy tailored chatbots that seamlessly integrate with backend systems and workflows.
• Use data-driven insights to identify conversation gaps, optimize chatbot responses, and enhance problem-solving capabilities.
• Collaborate with product, UX, and analytics teams to ensure chatbots align with product updates, new features, and evolving customer needs.
• Continuously monitor performance metrics like resolution rates, conversation length, and user sentiment, driving iterative improvements to maximize satisfaction.

We’re looking for a teammate with:

• Experience: 5+ years in digital support or customer experience, with hands-on expertise in AI-driven chatbots and conversational AI frameworks.
• Technical Proficiency: Familiarity with NLP platforms, AI / ML concepts, and integration protocols for adaptive dialogs. Experience with tools like ChatGPT and Jasper is a plus.
• Data Literacy: Strong skills in interpreting analytics to inform chatbot performance and strategic enhancements.
• Digital Marketing Expertise: Knowledge of social media, email marketing, and content distribution strategies.
• Agility: Comfortable with rapid experimentation, iterative improvements, and cross-functional collaboration.
• Cultural Fit: Passion for Qlik’s mission of simplifying data and empowering users, with a drive to deliver measurable improvements in customer satisfaction.

The location for this role is: Barcelona, Spain

If you’re ready to lead the charge in transforming digital support through AI innovation, we’d love to hear from you!

What else do we offer?

• Genuine career progression pathways and mentoring programs.
• Culture of innovation, technology, collaboration, and openness.
• Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.